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Introduction to EVA Air Cargo

Company Name: EVA Airways Corporation
Affiliation: EVA Air Cargo is the cargo division of EVA Airways Corporation, a core member of the Evergreen Group.
Headquarters Address: No. 376, Section 1, Nan-Kang Road, Luzhu District, Taoyuan City, Taiwan, China (adjacent to Taipei Taoyuan International Airport, serving as its primary operational hub).
EVA Air Cargo’s Global Air Freight Services from China:
EVA Air Cargo, a key segment of EVA Airways, operates air freight services from China to global destinations. Leveraging two major hubs—Taipei Taoyuan International Airport (TPE) and Kaohsiung International Airport (KHH)—it maintains a cargo network spanning over 40 cities worldwide.
Focused on the China and global markets, EVA Air Cargo provides efficient cross-border logistics through partnerships and self-operated routes in major Chinese cities (e.g., Beijing, Shanghai, Shenzhen). Its fleet includes modern aircraft such as Boeing 777 freighters and MD-11 freighters, supporting large-scale cargo, perishable goods (cold chain), and high-value shipments.
With a core philosophy of "Punctuality, Safety, and Flexibility," EVA Air Cargo utilizes digital tracking systems and 24/7 customs clearance to enhance supply chain efficiency. It also strengthens cargo connectivity across Asia, Europe, and the Americas through joint operations, establishing itself as a leading brand in international air freight.
Official Website: www.brcargo.com
Contact Information:

• Taiwan Headquarters (24/7 multilingual support): +886-3-351-5151
• Global Customer Service (toll-free for international inquiries): (800) 695-1188
• Mainland China Dedicated Line (Mon-Sun, 08:30-17:30): +86-21-95520

Primary Bases in China:

• Taipei Taoyuan International Airport (TPE)
• Kaohsiung International Airport (KHH)

IATA Code: BR
ICAO Code: EVA

EVA Air Cargo Service Stations in China

EVA Air Cargo has multiple service stations across China. Below are their addresses and contact information:

EVA Air Cargo Booking Guide

EVA Air Cargo provides air freight booking services from China to global destinations. Below is a reference guide for cargo bookings:
1. Booking Process
(1) Online/Offline Rate Inquiry

• Official Website: Visit EVA Air Cargo’s website at www.brcargo.com, complete the "Cargo Request Form," and submit for a quote.
• Customer Service: Contact the global service hotline (China: 400-886-5889) or consult local freight forwarders for real-time quotes.

(2) Submit Booking Request

• Provide Cargo Details: Include product name, weight, dimensions, and special requirements (e.g., temperature control, hazardous materials).
• Complete Shipper’s Letter of Instruction (SLI): Sign and confirm the SLI.

(3) Space Confirmation

• EVA Air Cargo will review and issue a Booking Confirmation via email or system, including flight number, ETD/ETA, MAWB (Master Air Waybill), and other details.

(4) Cargo Delivery

• Deliver goods to the designated cargo terminal (e.g., Shanghai Pudong/Shenzhen Bao’an Airport) by the agreed time. Attach packing lists, invoices, customs declarations, and other required documents.
• Oversized/Overweight Cargo: Declare in advance and adhere to airport cutoff times (typically 4–6 hours before flight departure).

2. Key Considerations
(1) Cutoff Times

• General Cargo: Deliver 6 hours before flight departure.
• Perishables/Hazardous Goods: Deliver 8–12 hours in advance.

(2) Documentation

• Ensure all documents are prepared: Air Waybill (AWB), commercial invoice, certificate of origin, and special permits (e.g., for chemicals, lithium batteries).

(3) Cost Structure

• Freight charges are based on chargeable weight (higher of actual weight or volumetric weight). Additional fees may include fuel surcharges, security fees, and customs clearance costs.

(4) Special Cargo

• Hazardous Materials: Submit MSDS and DGD declarations compliant with IATA regulations.
• Cold Chain Cargo: Pre-cool to specified temperatures and use temperature-controlled packaging.

EVA Air Cargo Booking Agent in China

EVA Air Cargo Booking Agent in China - Goodhope Logistics

EVA Air Cargo Shipment Tracking Guide

Below are guidelines for tracking international air freight shipments:
1. Official Tracking Channels
(1) Website Tracking

• URL: Visit www.brcargo.com, click "Cargo Tracking," and enter the MAWB or booking number for real-time updates.
• Features: View shipment status (e.g., received, customs cleared, departed, arrived), clearance details, and alerts (e.g., delays, customs inspections).

(2) Mobile App (EVA Cargo)

• Download: Available on iOS with multilingual support (English, Japanese, Simplified/Traditional Chinese).
• Features:
  • Real-time tracking with anomaly alerts.
  • Flight status updates (ETD/ETA, actual departure/arrival times).
  • Account synchronization for registered users.

(3) Customer Service

• China Hotline: Call 400-886-5889 and provide the MAWB for manual assistance.

2. Third-Party Tracking Options
(1) Partner Logistics Platforms

• Track via EVA Air’s partnered international logistics agents. Some agents offer door-to-door services and cargo insurance.

(2) Integrated Platforms

• Use ShipmentLink (supports limited air freight tracking) or third-party tools (e.g., Freightower, OurCargo) to consolidate multi-carrier data for unified tracking.

3. Tracking Steps
(1) Website Process

• Visit www.brcargo.com → Click "Cargo Tracking" → Enter MAWB/booking number → View detailed shipment milestones.

(2) App Process

• Download EVA Cargo App → Register/login → Enter MAWB → View shipment status (visualized timeline) and flight details.

(3) Agent Platform Process

• Log into the agent’s system → Enter EVA Air MAWB → Access integrated logistics data (including customs and transit updates).

4. Key Notes
(1) MAWB Accuracy: Ensure correct MAWB/booking number entry to avoid tracking errors.
(2) Exception Handling: Contact EVA Air immediately for delays or damages, providing MAWB and cargo details to initiate contingency protocols.
(3) Special Cargo: Track temperature logs and compliance status for hazardous or cold chain shipments.
5. Additional Services
(1) API Integration: Enterprise users can integrate with EVA Air’s system via API for automated tracking (requires authorization).
(2) e-Bill of Lading (i-B/L): Partnered with Bolero, EVA Air offers cloud-based B/L management for paperless cargo ownership transfer and encrypted document sharing.

EVA Air Cargo International Route Information

EVA Air Cargo has an extensive network of international routes, transporting goods from China to various destinations globally, including but not limited to:
1. Asia

2. Europe and America

EVA Air Cargo Air Freight Rates

EVA Air Cargo air freight rates are not fixed and are subject to various factors. Specific details are as follows:
1. Pricing Factors
EVA Air Cargo air freight charges vary based on cargo type (general/special), weight, route, and timeliness requirements. Quotes can be obtained via the official website, customer service hotline, or by contacting an agent.
2. EVA Air Cargo Air Freight Rate Examples (Not Real-time)
Due to the time-sensitive nature of EVA Air Cargo air freight rates and their sensitivity to multiple factors, the prices provided below are for reference purposes only.
Shenzhen Origin Price List
(1) Asia

Note: Express cargo requires an additional charge of CNY1/KG on top of the above freight rates.
(2) Europe and America

Notes:
1.The above rates include:

• Fuel Surcharge (MYC): Updated as of January 16. RMB2.2/KG (Asia routes including Taiwan) and RMB6.1/KG (Europe and America routes).
• Handling Charge: RMB0.5/KG (Minimum RMB50 per shipment).
• War Risk Surcharge: RMB1.0/KG for other Asian destinations, TPE/KHH war risk surcharge is RMB1.0/KG.
• Minimum charge for fuel and war risk surcharge: RMB50 per MAWB.

2.Additional charges:

• Air Waybill Charge (AWC): RMB50.0/MAWB
• Terminal Handling Charge: RMB40.0/BL
• Customs Declaration Charge: RMB250 per shipment for general trade
• Warehouse Document Processing Fee: RMB10 per set of customs documents
• Transit Declaration Fee: RMB150.0 per customs declaration
• Commercial Inspection Certificate Fee: RMB150.0/BL
• AMS Fee: RMB40/HAWB
• TPE Information Fee: RMB40/MAWB, RMB40/HAWB for 2 or more split bills.

3.For shipments to Indonesia (JKT/SUB/DPS):

• Customs Transmission Fee (CGC): RMB50/MAWB (Effective since May 1, 2011)
• DEL Information Fee: RMB40/HAWB. ICN/BKK information processing fee: RMB40/HAWB. If no split bills, charged at RMB40/MAWB.

4.Please provide complete documentation for accurate freight bills. If amendments are required, EVA Air Cargo will charge a CCA Fee of RMB500.0/MAWB.
5.EVA Air Cargo accepts palletized shipments. For A330-200P aircraft, pallet dimensions must not exceed 300200160CM. If individual cargo pieces exceed 500KG or packaging may damage other cargo, dunnage fees may apply (reimbursed at actual cost).
6.Cargo tracking website: http://www.brcargo.com/AWB/cargoQuery.do?locale=en_us

EVA Air Cargo Air Freight Service Features

1.Global Network & Efficient Hubs
(1) Route Network: EVA Air Cargo, centred on TPE and KHH, covers 40+ global destinations. With UNI Air partnerships, it extends to major Chinese cities like Beijing, Shanghai, and Shenzhen.
(2) Code - sharing Cooperation: Partnerships with Star Alliance members (e.g., Lufthansa, British Airways) enhance trans - Atlantic and Europe services, strengthening Asia - Europe - America freight links and forming a global intermodal network.
2.Specialized Cargo Fleet & Flexible Capacity
(1) Modern Fleet: Equipped with Boeing 777 freighters (77X/F), MD - 11 freighters, etc., it handles heavy, high - value, and cold - chain cargoes, with a max payload of over 100 tons.
(2) Flexible Capacity Allocation: Adjusts flight frequency as per market demand. For example, during e - commerce peaks, it increases flights on China - North America and Europe routes to ensure timely deliveries.
3.Special Cargo Handling
(1) Lithium - battery and Dangerous Goods Transportation: Obtained IATA CEIV Lithium Battery certification in 2025. Adheres to top - level international safety standards for storage, handling, and transport, supporting global cross - border e - commerce electronic product shipments.
(2) Cold Chain Logistics: Offers temperature - controlled transport for pharmaceuticals and fresh products, with independent temperature - controlled cargo holds and real - time monitoring.
(3) High - value and Art Cargo Transportation: With a superior safety record, it transports international artworks (e.g., from the Louvre). It uses customized packaging and dedicated security procedures.
4.Digitalization & Efficiency
(1) Real - time Tracking System: Allows cargo status checks via the official website or mobile app, integrating customs clearance, flight updates, and exception alerts.
(2) IATA ONE Record Standard: Implemented this digital standard in 2025. Uses API technology for seamless global supply chain integration, reducing paper - based documentation and increasing transparency.
(3) Automated Customs Clearance: Partners with major Chinese airports (e.g., Shanghai Pudong, Shenzhen Bao'an) for pre - declaration and fast customs clearance, shortening handling time.
5.Safety & Sustainability
(1) Safety Record: Ranked in the world's top 10 safest airlines for 12 consecutive years (7th in 2026). Certified by IOSA and ISO 9002, it uses advanced flight safety equipment.
(2) Environmental Initiatives: Promotes sustainable aviation fuel and participates in the DJSI. In 2026, it became Taiwan's first airline selected, aiming to reduce its carbon footprint.
6.Value - added Services & Customer Support
(1) Customized Solutions: Provides door - to - door logistics, insurance, and warehousing for industries like electronics, pharmaceuticals, and fashion.
(2) 24 - hour Customer Service: Customers in China can call 400 - 886 - 5889 or contact air freight agents via the official website for real - time quotes and emergency support.