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China Airlines Cargo Introduction

Company Name: China Airlines, Limited
Parent Company: China Airlines Group
China Airlines' Global Air Cargo Services in China Introduction：China Airlines Cargo is the freight department of China Airlines, focusing on global air cargo and logistics solutions. As a top Asian air cargo service provider, it covers major international routes and is well - known for timeliness, safety, and professionalism.
Official Website: cargo.china-airlines.com
Main Bases in China: Beijing, Shanghai, Guangzhou, Shenzhen
IATA Code: CI
ICAO Code: CAL

China Airlines Cargo Offices in China

China Airlines Cargo has offices in many areas of China, including sales departments and ground handling service offices, with the following addresses and contact information:
1.Guangzhou (CAN)
Address: Room 206, China Air Express Building, North Cross Road 3, North Area, Baiyun International Airport, Guangdong Province, Guangzhou City
Email: fang-yin.lee@china-airlines.com
Phone: 86-20-36050236
Fax: 86-20-36050237
2.Chongqing (CKG)
Address: Room 2202, Block 3, Zhongyu Plaza, No. 86, Hongjin Avenue, Yubei District, Chongqing
Email: yen-kuang.shu@china-airlines.com
Phone: 86-23-88280117
3.Chengdu (CTU)
Address: Room 1608, South Tower, Poly Center, No. 7, Consulate - Road, Wuhou District, Chengdu
Email: fei.wang@china-airlines.com
Phone: 86-28-86027508
Fax: 86-28-86027509
4.Fuzhou (FOC)
Email: chen-chiu.yeh@china-airlines.com
Phone: 86-592-5762532
Fax: 86-592-57890783
5.Hong Kong (HKG)
(1) Sales Department
Address: Rooms 2701 - 2705, 27th Floor, Deutsche Hongkong House, 979 King's Road, Taikoo Shing, Hong Kong
Email: carsonwl@china-airlines.com
Phone: 852-28439881
Fax: 852-25371649
(2) Ground Handling Service Office
Address: Rooms 308 - 312, 3rd Floor, South Office Building, Terminal 1, Hong Kong International Airport
Email: antony.li@china-airlines.com
Phone: 852-27696621
Fax: 852-27544393
6.Beijing (PEK)
Address: Room 322, 3rd Floor, International Warehouse, Terminal 3, Air China Cargo, No. 566, Shunping Road, Shunyi District, Beijing
Email: gang.du@china-airlines.com
Phone: 86-10-64556380
Fax: 86-10-64556383
7.Shanghai Pudong (PVG)
(1) Sales Department
Address: 22nd Floor, Huamin帝豪大厦, West Yan'an Road, Shanghai
Email: bensonchu@china-airlines.com
Phone: 86-21-22203288
Fax: 86-21-22203286
(2) Ground Handling Service Office
Address: Room 521, No. 1577, West Hai - Bin Road, Pudong International Airport, Shanghai
Email: zhen-yu.yu@china-airlines.com
Phone: 86-21-20669972, 86-21-20669973
Fax: 86-21-20669976
8.Shanghai Hongqiao (SHA)
Address: Room 202, Block K, No. 10, Ying - Bin Road, Shanghai
Email: zhen-yu.yu@china-airlines.com
Phone: 86-21-22355367, 86-17721153635
9.Shenzhen (SZX)
Address: Room 601, Logistics Building, Bao'an International Airport, Shenzhen, Guangdong Province
Email: chung-hsun.tsai@china-airlines.com
Phone: 86-755-29775895
Fax: 86-755-29775435
10.Wuhan (WUH)
Address: Room 1315, Floor 13, Tower 1, New World International Trade Center, No. 568, Construction Avenue, Hankou, Wuhan, Hubei Province
Email: yongtao.zhang@china-airlines.com
Phone: 86-27-85558172
Fax: 86-27-85266640
11.Xiamen (XMN)
Address: Room 203 - 2, No. 43, Xiangyun Road 1, Xiamen, Fujian Province
Email: chen-chiu.yeh@china-airlines.com
Phone: 86-592-5762532
Fax: 86-592-5790783

China Airlines Cargo Booking Guide

China Airlines Cargo offers international air freight export transport booking services in the local area in China. Here is the specific information:
1.Booking Methods
China Airlines offers a convenient online booking system for cargo, allowing users to manage their shipment information and track the status of their goods. To book online, follow these steps:
(1) Register as a member on the China Airlines official website.
(2) Contact your local sales representative to request access to the electronic booking system.
(3) Receive the registration confirmation email in the mailbox provided during registration.
(4) After logging in as a member, you can use functions such as "Single Shipment Booking," "Multiple Shipment Booking," or "Regular Cargo Booking" (cargo booking is limited to tickets starting with 297).
Additionally, users can also contact their local sales representative directly via phone or email to make a booking.
2.Booking Precautions
(1) Understand Flight Information: Before booking, users need to be aware of China Airlines' flight information, including flight numbers, departure times, and arrival times, to select the appropriate flight for booking.
(2) Provide Accurate Information: When booking, users must provide accurate cargo information, including the name, quantity, weight, and volume of the goods, as well as the contact information and addresses of the consignee and shipper.
(3) Note the Cut-off Time: The booking cut-off time for China Airlines may vary depending on the flight and type of cargo. Users must complete the booking process within the specified time to avoid booking failure or additional charges.
(4) Comply with Regulations: Users must adhere to China Airlines' booking and transportation regulations to ensure that the cargo meets the transportation requirements and to avoid unnecessary trouble and costs.
3.Follow-up Actions After Booking
(1) Confirm Booking Information: After a successful booking, users need to verify that the booking information is accurate, including the flight number, cargo details, and contact information of the consignee and shipper.
(2) Prepare Cargo: Based on the booking information, users should prepare the cargo and ensure that it meets China Airlines' transportation requirements.
(3) Handle Relevant Procedures: Depending on the type of cargo and transportation requirements, users may need to handle relevant procedures such as customs declaration and inspection.
(4) Track Cargo Status: During the transportation process, users can track the status of their cargo through the China Airlines online booking system or customer service hotline to understand the transportation situation and estimated arrival time.
4.Contact Information
If you have any questions about membership registration or the booking process, you can contact China Airlines' sales representatives through the following methods:
(1) Phone: Call the China Airlines customer service hotline (e.g., Mainland China Customer Service Line 400-888-6998; numbers for other regions may vary).
(2) Email: Send an email to the customer service email address of China Airlines (the specific email address can be found on the official website).
(3) Online Customer Service: Consult related issues through the online customer service system on the China Airlines official website.

China Airlines Cargo Booking Agents in China

China Airlines Cargo Booking Agents in China-Goodhope Logistics

China Airlines Cargo Inquiry and Tracking

1.Inquiry Website
The official website of China Airlines cargo is cargo.china-airlines.com. You can query the status of your cargo through the "Cargo Service" or "Cargo Inquiry" entry on the website.
2.Agents
China Airlines has authorized freight agents worldwide. These agents usually assist customers with cargo consignment, inquiry, customs clearance, and other services. You can obtain the contact details of local authorized agents through the China Airlines official website or by contacting China Airlines customer service.
3.How to Query
(1) Online Inquiry: On the China Airlines official website, find the "Cargo Service" or "Cargo Inquiry" entry and enter the air waybill number (usually an 11-digit number found on the consignment note or freight invoice) to query the status of your cargo.
(2) Customer Service Inquiry: Contact the China Airlines customer service hotline. In Mainland China, you can call 400-8800-822 for consultation. Customer service staff will help you query the transportation status of your cargo based on the air waybill number or other relevant information you provide.
(3) Agent Inquiry: If you consigned your cargo through a freight agent, you can contact your agent directly. They have specialized systems and channels to query the status of your cargo.

China Airlines Air Cargo International Route Information

China Airlines Air Cargo has extensive international routes. Here is the route information for flights departing from China to destinations worldwide:
1. Shenzhen to Taipei

2.With Taiwan Taoyuan International Airport (TPE) as a hub, China Airlines' international routes cover:

China Airlines Air Cargo Rates

China Airlines air cargo rates are not fixed. They are influenced by a variety of factors, including:
1.Pricing Factors
China Airlines cargo rates fluctuate based on cargo type (general/special), weight, route, and delivery time requirements. Quotes can be obtained through the official website, customer service hotline, or by contacting an agent.
2.China Airlines Cargo Price Example (Non-Real-Time)
Due to the time-sensitive nature of China Airlines cargo rates and the influence of various factors, the following price table is for reference only:
Shenzhen Bao'an International Airport (SZX) Departure Price List

Notes:
1.Goods with tripod packaging (main item: glass) are not accepted. For other irregular packaging, please inquire separately.
2.For oversized goods (length ≥ 300cm or height ≥ 160cm), additional charges may apply. Please inquire for details.
3.For U.S. shipments with single pieces weighing over 68kg, the outer packaging must be reinforced with a "井" shape using durable metal or plastic straps. Failure to comply may result in significant fines.
Explanation:
1.The quoted price includes: fuel surcharge, war risk insurance, and airport handling fees.
2.The quoted price excludes:

1. Bill of Lading (RMB 50.0/BL)
2. Gate Entry Fee: RMB 40.0/BL (RMB 80.0 for multiple documents)
3. Customs Declaration Fee: RMB 250.0/BL
4. ICC Information Processing Fee: RMB 10.0/declaration
5. AAMS Fee for U.S./Canada routes: RMB 40.0/BL
6. ICS Fee for DEL/Europe: RMB 40.0/BL
7. Electronic Transmission Fee for U.S./Canada/EU/Australia/India/Indonesia/Thailand/Vietnam HAN/Japan/Southeast Asia: RMB 40.0/house bill
8. Electronic Transmission Fee for South Korea: RMB 50.0/house bill
9. Electronic Transmission Fee for Jakarta: RMB 50.0/house bill

3.For single pieces weighing over 68kg, six-sided strapping is required. Wooden crates must be reinforced with metal straps.
4.CCA Amendment Fee: RMB 400.0/BL
5.Additional special handling fee for oversized cargo (single piece over 8 tons or two sides exceeding 3 meters): RMB 0.15/KG (if no crane is used; if a crane is used, only the crane fee applies).

Features of China Airlines Cargo Services

1.Extensive Route Coverage
(1) Cross-Strait Direct Flights: Direct connections between major mainland Chinese cities (e.g., Beijing, Shanghai, Xiamen, Guangzhou, Shenzhen) and Taipei Taoyuan Airport, supporting fast cargo transfers.
(2) International Hub: Centered around Taipei Taoyuan Airport, covering major global cargo hubs in Asia (Japan, South Korea, Southeast Asia), North America (U.S. and Canada), and Europe (Amsterdam).
(3) Code Sharing: Leveraging the Star Alliance network to extend services to more destinations in Australia and Europe (e.g., Sydney, London).
2.Professional Transportation Services
(1) Cargo Types

1. General Cargo: Standard air freight services for documents, electronics, daily necessities, etc.
2. Special Cargo:
1. Cold Chain Transport: Supports temperature-controlled goods like fresh produce and vaccines (e.g., Taipei-Shanghai cold chain route).
2. Dangerous Goods: Compliant with IATA standards, offering specialized handling for lithium batteries, chemicals, etc.
3. Oversized/Overweight Cargo: Transportation of machinery parts, equipment, etc., using wide-body freighters (e.g., Boeing 777F).

(2) Delivery Speed

1. Urgent Cargo: "CA Express" service for priority handling and reduced transit time.
2. Regular Flights: Multiple daily flights between mainland China and Taiwan, with high frequency on international routes (e.g., Taipei-Los Angeles, twice daily).

3.Smart Tracking and Service Support
(1) Real-Time Tracking: Track cargo status via the cargo website or third-party platforms (e.g., 17TRACK), using waybill numbers or cargo IDs.
(2) Multilingual Customer Service:

1. Mainland China: 400-888-6998 (transfer to cargo service).
2. Taiwan: +886-2-412-9000, offering Chinese and English support.

(3) Online Tools: Download cargo forms, calculate freight costs, and schedule door-to-door pickup on the official website.
4.Flexible Booking and Additional Services
(1) Booking Methods:

1. Contact customer service directly or submit requests via the official website.
2. Collaborate with agents (e.g., Shanghai Lingyan Aviation) to streamline processes.

(2) Value-Added Services:

1. Warehousing: Short-term storage available at hub airports like Taipei and Shanghai.
2. Customs Clearance Assistance: Some routes offer proxy customs clearance services.
3. Insurance: Cargo transportation insurance to mitigate loss risks.

5.Important Notes
(1) Cross-Strait Cargo: Must comply with trade policies between mainland China and Taiwan. Additional documentation may be required for certain goods (e.g.,动植物, electronics).
(2) International Transport: Confirm compliance and packaging requirements for dangerous goods, fresh products, etc., with customer service in advance.
(3) Delivery Fluctuations: International routes may be affected by weather or customs delays. It is recommended to allow buffer time.

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