Hong Kong hub, global reach: A panoramic analysis of Cathay Cargo's air freight services from China to the world

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Introduction of Cathay Cargo

Company Name: Cathay Cargo
Company: Cathay Cargo is a subsidiary of Cathay Pacific Airways Limited, the first airline in Hong Kong to provide civil aviation services, with a wide range of business.
Head office address:

Headquarters: Cathay City, Hong Kong International Airport View Road, Lantau Island, Hong Kong
Registered Office: 33/F, One Pacific Place, 88 Queensway, Hong Kong

Cathay Cargo China Air Freight to the World Introduction: Cathay Cargo is a cargo department under Cathay Pacific Airways, headquartered at Hong Kong International Airport, relying on its global hub position, providing air freight services from China to the world. Covering major cities in Chinese Mainland such as Shanghai, Beijing, Chongqing, and connecting more than 80 destinations worldwide through the Hong Kong hub. Services cover general cargo, temperature-controlled pharmaceutical cold chain, dangerous goods and high value-added goods. Direct flights to China-Europe and North America take 1-3 days, and transit through Hong Kong takes 3-5 days globally. Starting from 2026, China's sustainable aviation fuel (SAF) will be adopted to promote green logistics.
Official website: www.cathaycargo.com
Contact phone number:

Customer service in China: 400-888-6628 (Chinese service)
International Customer Service: + 852 2747-1888

Main Base in China: Hong Kong International Airport
IATA Code: CX
ICAO Code: CPA
Call sign: Cathay Pacific

Cathay Cargo China Office

Cathay Cargo has offices in many parts of China. The address and contact information are as follows:
1. Shanghai Pudong
(1) Freight office
Phone number: + 86 21 2208 8082
E-mail address: pvgres@cathaypacific.com
Address: Room 601-03, Huanzhi International Building, No. 436 Hengfeng Road, Shanghai
(2) Airport Office
Phone number: + 86 21 6835 7657/6835 7659
E-mail address: sha8cgo@cathaypacific.com
Fax number: + 86 21 6835 7658
Address: No. 501, Hebin West Road, Pudong International Airport, #1-215
(3) Ground agency
Company Name: Shanghai Pudong International Airport Cargo Terminal Co., Ltd
Address: 501 Hebin West Road, Shanghai Pudong International Airport
2. Shanghai Hongqiao
(1) Freight office
Phone number: + 86 21 2208 8082
E-mail address: pvgres@cathaypacific.com
Address: Room 601-03, Huanzhi International Building, No. 436 Hengfeng Road, Shanghai
(2) Ground agency
Company Name: Shanghai Pudong International Airport Cargo Terminal Co., Ltd. (Production Department 4)
Address: No. 55-80 Konggang 7th Road, Shanghai
3. Beijing
(1) Freight office
Phone number: + 86 10 64556309/10
E-mail address: bjs8cgs@cathaypacific.com
Fax number: + 86 10 6455 6311
Address: Room 312, Air China Cargo T3 Cargo Station, No. 566 Shunping Road, Shunyi District, Beijing
(2) Airport Office
Phone number: + 86 10 6455 6309
E-mail address: bjs8cgo@cathaypacific.com
Fax number: + 86 10 6455 6311
Address: Room 312, Air China Cargo T3 Cargo Station, No. 566 Shunping Road, Shunyi District, Beijing
(3) Ground agency
Company Name: Air China
Phone: + 86 10 6455 9600 (Tracing)
Fax number: + 86 10 6455 9601
Address: ACC T3 Warehouse, Beijing Capital International Airport, No. 566 Shunping Road, Shunyi District, Beijing
4. Nanjing
(1) Freight office
Phone number: + 86 25 8471 7286
E-mail address: DL_NKG_CGO_All_Staff@cathaypacific.com
Fax number: + 86 25 8471 7252
Address: Room 751, Nanjing World Trade Center, No. 2 Hanzhong Road, Nanjing
(2) Ground agency
Company name: Nanjing Lukou International Airport Cargo Station
Phone number: + 86 25 6982 0584
Fax number: + 86 25 6982 0581
Address: Nanjing Lukou International Airport
5. Xiamen
(1) Freight office
Phone number: + 86 592 573 1280
E-mail address: xmn8cgo@cathaypacific.com
Fax number: + 86 592 573 0979
Address: Xiamen International Airport Air Cargo Terminal Building 213-215
(2) Airport Office
Phone number: + 86 592 573 6747
E-mail address: xmn8cgo@cathaypacific.com
Fax number: + 86 592 573 0979
Address: Xiamen International Airport Air Cargo Terminal Building 213-215
(3) Ground agency
Company Name: Yuanxiang Air Cargo Terminal (Xiamen) Co., Ltd
Phone number: + 86 592 570 8376 (export) + 86 592 570 8375 (import)
Fax number: + 86 592 603 8641 (export) + 86 592 570 8448 (import)
Address: Xiamen Gaoqi International Airport Air Cargo Terminal Building
6. Ningbo
(1) Freight office
Phone number: + 86 574 8732 1231
E-mail address: DL_NGB_CGO_All_Staff@cathaypacific.com
Fax number: + 86 574 8732 9878
Address: Room 1205, 12th Floor, New World Ningbo Tower, No. 51 Sanyanqiao Street, Yinzhou District, Ningbo City
(2) Ground agency
Company Name: Ningbo Airport Xiangying Development Joint Stock Company Cargo Station Branch
Phone number: + 86 574 89009474/89009473
Fax number: + 86 574 8742 7947
Address: Ningbo Lishe International Airport
7. Guangzhou
(1) Freight office
Phone number: 86-20-3801 1005/38011019
E-mail address: DL_CAN_CGO@cathaypacific.com
Address: Room 1911-12, 19th Floor, Jietai Plaza, No. 218-222 Zhongshan Sixth Road, Yuexiu District, Guangzhou
(2) Ground agency
Company Name: Guangdong Airport Group Logistics Co., Ltd
Phone number: 86-20-8612 6578
Address: No. 1 Cargo Station, Airport North 2 Road, North Work Area, Baiyun Airport, Guangzhou
8. Chengdu
(1) Freight office
Phone number: + 86 28 8676 8897/8898/8022
E-mail address: DL_CTU_CGO_Sales@cathaypacific.com
Fax number: + 86 28 8676 8008
Address: 5th Floor, Sheraton Tianfu Lido Hotel, No. 15, Renmin Middle Road, Chengdu
(2) Airport Office
Phone number: + 86 28 8520 6452
E-mail address: ctu_cgo@cathaypacific.com
Address: Room 235, Chengdu Airport Freight Station Service Co., Ltd. Cathay Pacific Airways
(3) Ground agency
Company Name: Chengdu Zhonghang Cargo Station Co., Ltd
Phone number: + 86-28-8520 6911
Address: Chengdu Shuangliu International Airport
9. Hangzhou
(1) Freight office
Phone number: + 86 571 8723 0926/8702 9831
E-mail address: DL_HGH_CGO_All_Staff@cathaypacific.com
Address: No. 228 Xinye Road, Jianggan District, Hangzhou City, Raffles Center, T2 working building, No. 2004
(2) Ground agency
Company name: Hangzhou Xiaoshan International Airport Aviation Logistics Co., Ltd
Fax number: + 86 571 8666 1036
Address: Hangzhou Xiaoshan International Airport
10. Wuhan
(1) Freight office
Phone number: + 86 27 85501051/1052
E-mail address: DL_WUH_CARGO_STAFF@CATHAYPACIFIC.COM
Address: Unit 2601, Minsheng Financial Center Office Building, No. 187 Yunxia Road, Central Business District, Jianghan District, Wuhan City, Hubei Province
(2) Airport Office
E-mail address: DL_WUH_CARGO_STAFF@CATHAYPACIFIC.COM
Address: Wuhan Tianhe International Airport International Terminal
(3) Ground agency
Company name: Hubei Airport Group Aviation Logistics Co., Ltd
Phone number: + 86 27 65687979 (import)/65687915 (export)
Address: Wuhan Tianhe International Airport International Cargo Station
11. Haikou
(1) Freight office
Phone number: + 86 898 68576924
Address: Room 710, 7th Floor, Hainan Junhua Haiyi Hotel, No. 18 Wenhua Road, Longhua District, Haikou City, Hainan Province, China
(2) Ground agency
Company Name: Hainan Meilan International Airport Cargo Co., Ltd
Phone number: + 86 898 6996 6962
Address: Cargo Department, Meilan International Airport, Haikou, Hainan Province, China
12. Wenzhou
(1) Freight office
E-mail address: DL_WNZ_CGO@cathaypacific.com
(2) Ground agency
Company Name: Wenzhou Airport Group Co., Ltd
Phone number: + 86 577 86892331
Address: No. 1 Airport Freight Station, Airport Avenue, Longwan International Airport, Wenzhou
13. Urumqi
(1) Airport Office
Phone number: + 86 13650564473
E-mail address: DL_URC_CGO_SVS_SUPPORT@CATHAYPACIFIC.COM
Address: Room S07, North Terminal, Urumqi Tianshan International Airport
(2) Ground agency
Company name: Xinjiang Tianyi International Logistics Co., Ltd
Phone number: + 86 15609910409
E-mail address: urc_tianyi_hz@sina.com
Address: Urumqi Tianshan International Airport North Cargo Area Cargo Station Management Department
14. Fuzhou
(1) Freight office
Phone number: + 86-591-87821235
E-mail address: DL_FOC_CGO_All_Staff@cathaypacific.com
Address: 1805A, Xinhe Square, No. 137 Wusi Road, Gulou District, Fuzhou City
(2) Ground agency
Company Name: Yuanxiang (Fuzhou) International Airport Co., Ltd
Phone number: + 86 591 2801 4010
Address: Fuzhou Changle International Airport
15. Xi'an
(1) Freight office
Phone number: + 86 29 8720 3531
E-mail address: chris_wang@cathaypacific.com.com, xiy_cgo@cathaypacific.com
Fax number: + 86 29 8720 3059
Address: Room C703, Zhongda International, No. 30 South Street, Xi'an City, Shaanxi Province
(2) Airport Office
Phone number: + 86 29 8879 0488
E-mail address: tony_zhang@cathaypacific.com, xiy_cgo@cathaypacific.com
Fax number: + 86 29 8879 8471
Address: Room OB061, B1 Floor, T2, Xi'an Xianyang International Airport
(3) Ground agency
Company name: Xi'an Airport Group Aviation Ground Service (Xi'an) Co., Ltd
Fax number: + 86 29 8879 8471
Address: Xi'an Xianyang International Airport, Xi'an City, Shaanxi Province
16. Zhengzhou
(1) Freight office
Phone number: + 86 371 6851 1080/1082/1083
E-mail address: zzo8cgo@cathaypacific.com
Fax number: + 86 371 6851 1081
Address: Room 338, Domestic Cargo Building, Xinzheng International Airport, Zhengzhou, Henan Province
(2) Airport Office
Phone number: + 86 371 6851 1084/1085
E-mail address: zzo8cgo@cathaypacific.com
Fax number: + 86 371 6851 1081
Address: Room 338, Domestic Cargo Building, Xinzheng International Airport, Zhengzhou, Henan Province
(3) Ground agency
Company name: Henan Airlines Cargo Development Co., Ltd
Phone number: + 86 0371-58515162
Address: Henan Zhengzhou Xinzheng International Airport International Main Cargo Station
17. Chongqing
(1) Freight office
Phone number: + 86-023-63720693
E-mail address: DL_CKG_CGO_sales@cathaypacific.com
Address: Room 2008, Metropolitan Commercial Building, Yuzhong District, Chongqing
(2) Airport Office
Phone number: + 86-023-88869705
E-mail address: DL_CKG_CGO_Services@cathaypacific.com
Address: Room 1206, Cargo Terminal, Phase I, Jiangbei International Airport
(3) Ground agency
Company Name: Chongqing Ground Service Agency Co., Ltd
Address: Jiangbei International Airport Phase I Cargo Station Business Hall
18. Qingdao
(1) Freight office
Phone number: 86-532-85736039/6559
E-mail address: DL_TAO_CGO_STAFF@CATHAYPACIFIC.COM
Address: Room 610, Yizhong Crowne Plaza Hotel, No. 76 Hong Kong Middle Road, Shinan District, Qingdao City, Shandong Province
(2) Airport Office
Phone number: + 86 532 8378 9482
E-mail address: DL_TAO_CGO_STAFF@CATHAYPACIFIC.COM
Address: Room 2F-F-B010, International Construction Zone, 2nd Floor, T1 Terminal (No.1 Jinhang Road), Qingdao Jiaodong International Airport
(3) Ground agency
Company Name: Qingdao Airport Logistics Development Co., Ltd
Phone number: + 86 532 6789 6907
Address: No. 8 Shungang Road, Jiaozhou City
19. Hong Kong
(1) Freight office
Email address: cgo #resa@cathaypacific.com
Fax number: + 852 2753 5751
Address: 9/9, Cathay Pacific City South, 8 View Road, Hong Kong International Airport, Lantau Island, Hong Kong
Working hours: Monday to Saturday: AM: 09:00 - 13:00, PM: 14:00 - 18:00
Public Holidays: Sunday: AM: 09:00 - 13:00, PM: 14:00 - 16:00
(2) Airport Office
Phone number: + 852 2767 9888
Fax number: + 852 3481 9230
Address: Room 529, Cathay Pacific Cargo Terminal works building, 3 Junyun Road, Hong Kong International Airport, Lantau Island, Hong Kong
Working hours: 24 hours
(3) Ground agency
Company Name: Cathay Pacific Airways Services Limited
E-mail address: customerenquiry@cpsl.com.hk
Fax number: + 852 3481 9230
Address: 4th Floor, Southeast Block, Cathay Pacific Cargo Terminal, 3 Junyun Road, Hong Kong International Airport, Lantau Island, Hong Kong (Client Server Center)
20. Taichung
(1) Freight office
Phone number: + 886 2 27149683
Fax number: + 886 2 21751285
(2) Ground agency
Company name: Huaxin Airlines
Phone number: + 886-4-2615 5080 #7459
E-mail address: aecargo@mandarin-airlines.com
Fax number: + 886 4 26154034
Address: No. 200, Section 1, Zhonghang Road, Shalu District, Taichung City
21. Taipei
(1) Freight office
Phone number: + 886 2 2712 8228
Email address: tpe8csl@cathaypacific.com or
DL_TPE_CARGO_SALES_STAFF@cathaypacific.com
Fax number: + 886 2 21751285
Address: 12th Floor, No. 131, Section 3, Minsheng East Road, Taipei City, Taiwan
(2) Airport Office
Phone number: Exit: + 886 3 393 2328 Entrance: + 886 3 393 8702
Email address: tpe #cgo@cathaypacific.com
Fax number: Exit: + 886 3 393 2311 Entrance: + 886 3 393 1693
Address: Room 4D06, No. 8-1, Hangqin North Road, Taoyuan International Airport, Dayuan Park, Taoyuan City, 33758
22. Kaohsiung
(1) Freight office
Phone number: + 886-7-2626 991-6993
E-mail address: DL_KHH_Cargo_Sales_group@cathaypacific.com
Fax number: + 886 7 332 5368
Address: 5th Floor, No. 8 Minquan 2nd Road, Qianzhen District, Kaohsiung City
(2) Airport Office
Phone number: + 886 7 801 2181 to 801 2183 (3 lines)
E-mail address: DL_KHH_airport_cgo_all_staff@cathaypacific.com
Fax number: + 886 7 801 8927
Address: 2nd Floor, No. 630 Aircraft Road, Xiaogang District, Kaohsiung City
(3) Ground agency
Company Name: Taiwan Aviation Joint Stock Company
Phone number: + 886 7 083 8157
Fax number: + 886 7 803 2600
Address: No. 2 Zhongshan 4th Road, Xiaogang District, Kaohsiung City, Kaohsiung International Airport New International Terminal

Cathay Cargo Booking Guide

Cathay Cargo provides air cargo booking services from China to the world. The following guidelines are provided as a reference when booking:

1. Booking process
(1) Inquiry and Entrustment

Submit requirements: Provide Cathay Pacific Cargo or its agent with detailed information of the goods (name, weight, volume, HS code, special requirements, etc.) and transportation requirements (place of departure, destination, expected shipping date).
Get a quote: Cathay Cargo provides a quote and booking plan based on the cargo information, and submits a booking engagement letter after confirmation by both parties.

(2) Cabin Confirmation

Booking Review: After Cathay Pacific Cargo reviews the engagement letter, it will book the space from the shipping company and obtain the booking confirmation letter (S/O, that is, Shipping Order).
Confirm cabin space: Customers need to confirm cabin space and shipping schedule in a timely manner to ensure compliance with transportation plans.

(3) Carrying and loading

Extracting empty containers: with S/O to the designated yard to extract empty containers, complete the loading and return the heavy containers.
Yard operation: the fleet with "equipment handover form" box, loading, box, to ensure smooth process.

(4) Customs declaration and documentation preparation

Customs declaration materials: prepare commercial invoices, packing lists, bills of lading, customs declaration forms, etc., to ensure that the information is accurate and earlier than the arrival of the goods.
Special goods: such as dangerous goods, with batteries/magnetic/oily goods, need to provide additional MSDS, dangerous package certificate, appraisal report, etc.

(5) Fee settlement and bill of lading issuance

Bill check: the shipping company issues the bill of lading and bill, the customer pays after confirming the fee, and Cathay Pacific Cargo provides the payment water bill.
Bill of lading issuance: After the customer verifies the bill of lading information, Cathay Pacific Cargo issues the original or telegraphic bill of lading.

(6) Cargo tracking and arrival notification

Dynamic inquiry: Track the status of goods transportation through Cathay Pacific freight system or customer service.
Arrival Notice: Before the goods arrive at the port, Cathay Pacific Cargo notifies the customer to arrange for pickup or telegram

2. List of required materials

Type of goods	Essential materials
General cargo	Booking engagement letter, commercial invoice, packing list, bill of lading, customs declaration
Dangerous goods	English version of MSDS, dangerous goods certificate, dangerous goods declaration form, UN number and packaging category description
Cargo with battery/magnetic	Battery/magnetic cargo declaration, safety packaging certificate
Other special goods	Appraisal report (e.g. powder, liquid), packaging compliance certificate

3. Key notes
(1) Advance planning: peak season need to book several weeks in advance to avoid cabin tension; Europe and the United States and other popular routes are recommended to book 1-2 months in advance.
(2) Accuracy of information: The description, weight, volume, etc. of the goods should be consistent with the actual situation. Misreporting may lead to additional costs or inability to board the ship.
(3) Special goods declaration: with batteries, magnetic, oily goods must be informed in advance, and provide relevant documents, otherwise the costs incurred by the shipper.
(4) Time limit of customs declaration materials: Ensure that documentation arrives at the port earlier than the goods, and avoid storage fees caused by documentation errors or delays.
(5) compliance: prohibited entrainment of dangerous goods or undeclared items, violators will bear legal responsibility and additional costs.
(6) Communication and tracking: Maintain communication with freight forwarders, shipping companies and docks, timely follow up on the status of goods, and deal with emergencies.

Cathay Cargo China Booking Agency

Cathay Cargo China Booking Agent - Goodhope Logistics

Cathay Cargo Cargo Query and Tracking

The following is a guide on Cathay Cargo's cargo inquiry and tracking, providing reference for customers who need to inquire and track their goods.

1. Official inquiry channel
(1) Cathay Cargo official website

Website: www.cathaycargo.com
Operation steps:

Visit the official website, click on "Manage Your Shipments" in the top navigation bar or the "Track and Trace" entrance on the homepage.
Enter the waybill number (AWB, usually in the format 160-XXXXXXXX) or the bill of lading number.
Select the query date range, click "Search" to view the real-time status of the goods (including transportation trajectory, current location, Estimated Time of Arrival).

(2) Smart goods check (Ultra Track) service

Website: http://www.cathaycargo.com/zh-cn/solutions/ultra-track.html
Function:
Provide near real-time data (GPS positioning, temperature, humidity), suitable for special goods such as medicine and fresh produce.
When the goods are abnormal, the cargo transportation control center will monitor and proactively contact the customer 24 hours a day.

(3) Official APP

Download: The official website homepage provides iOS/Android download links.
Function: Support waybill scanning, real-time status push, history query.

2. Agent inquiry channels
(1) Cathay Pacific Freight Forwarding Agency Co., Ltd

Services: Provide logistics supply chain integration services and support cargo tracking.

(2) Other authentication agents

It is recommended to check the information of certified agents in various regions through the "Our Offices" page of Cathay Pacific Cargo's official website to ensure service security.

3. Explanation of query steps
(1) Prepare information

Waybill Number (AWB): Consists of a three-letter airline code (160 for Cathay Pacific) and eight digits.
Bill of Lading Number: If booking through a freight forwarder, the bill of lading number must be provided.

(2) Choose a platform

Priority should be given to using the official website or APP to ensure the accuracy of information; if booking through an agent, you can contact the agent for assistance in checking.

(3) Enter and query

Official website: Home → "Tracking and tracing" → Enter waybill number → Select date → Click "Search".
APP: Log in to your account → "Shipment Tracking" → Scan the waybill QR code or enter it manually.

(4) Interpret the results

Key information: Transportation status (in transit, arriving, customs clearance), current location, Estimated Time of Arrival.
Exception handling: If the status is abnormal (such as delay), immediately contact customer service or agent.

4. Notes
(1) Information accuracy: Ensure that the waybill number is correct and avoid query failure due to input errors.
(2) Timeliness: Information may not be displayed immediately within 24 hours after takeoff, which is normal.
(3) Special goods: Medicine and fresh goods need to query detailed environmental data through the "smart goods inspection" service.
(4) Agent selection: Priority is given to official certified agents to avoid information leakage or service risks.

Cathay Cargo International Air Transport Route Information

Cathay Cargo has a wide range of cargo air routes and has opened multiple international routes from China to the world, including but not limited to:

Place of origin	Destination	Model	Shift schedule (weekly frequency)	Flight time (ETD-ETA)	Remarks
Hong Kong (HKG)	Dubai (DXB)	Passenger aircraft	Every week on 3, 4, 5, 6	16:55-21:25	Key routes for cross-border e-commerce goods in the Middle East
Hong Kong (HKG)	Bangalore (BLR)	Freight aircraft	Every Sunday	17:15-20:10	High-frequency transportation of Indian technology products
Hong Kong (HKG)	Mumbai (BOM)	Freight aircraft	Every week on 3, 5, 7.	09:40-13:05 15:35-19:00 15:00-18:25	Multi-time coverage, support flexible transportation
Hong Kong (HKG)	Delhi (DEL)	Freight aircraft	Daily (Monday 1-6)	07:10-10:10 13:30-16:30 17:25-20:25 10:30-13:30 09:00-11:55 14:50-17:50	Intensive cargo flights, high value-added goods
Hong Kong (HKG)	Chennai (MAA)	Freight aircraft	Weekly 1, 2, 3, 4, 6, 7	11:35-14:10 21:15-23:50 20:05-22:40 15:40-18:15 09:10-11:45 19:00-21:35	South Asia Manufacturing Product Transportation Hub
Urumqi (URC)	Hong Kong (HKG)	Passenger aircraft (belly cabin)	4 classes per week	According to the A330-300 aircraft time	Connecting Central Asia to the world, cold chain logistics
Shanghai (PVG)	Dallas (DFW)	Full freighter	According to the joint venture plan	Please refer to the joint announcement of Cathay Pacific/Air China for specific time	North American market core routes
Shanghai (PVG)	Munich (MUC)	Full freighter	Scheduled flights	Need to check the official website for updates	European auto parts, industrial equipment

Cathay Cargo Air Freight Prices

Cathay Cargo's air freight prices are not fixed, but are influenced by various factors. Specific examples are as follows:
1. Price factor
Cathay Cargo air freight charges vary depending on the type of cargo (general/special), weight, route and time requirements. You need to inquire through the official website, customer service hotline or contact an agent to obtain a quote.
2. Cathay Cargo cargo air freight price example (non-real-time)
Due to the time-sensitive nature of Cathay Cargo's air freight prices and the impact of various factors, the following price list examples are provided for reference only.
Hong Kong originating price list

Destination	Destination (Airport Code)	+45kg	+100kg	+300kg	+500kg	+1000kg	Remarks
Dubai	DXB	--	22.0	21.0	20.0	19.0	DXB/BLR is not divided into foam, and the card board foam is inquired about
Bangalore	BLR	24.0	18.0	17.0	16.0	15.0
Delhi	DEL	24.0	20.0	19.0	18.0	17.0	Tray/Bags + 2/K
Hyderabad	MAA	25.0	18.0	17.0	16.0	15.0
Mumbai	BOM	27.0	22.0	21.0	20.0	19.0

Note:
1.The above quotation is the delivery price in RMB Hong Kong, including fuel, war insurance, ground handling fees, and X-RAY (CNY0.8/KG (MIN155/SHPT).
2. The above quotation is not included

Document fee (CNY150/shpt), pick-up registration fee and other miscellaneous fees are reimbursed, and an additional customs declaration fee of CNY350/ticket is charged for customs declaration
Shipping to Shenzhen and Guangzhou: China-Hong Kong fee CNY0.8/KG (MIN120) + Hong Kong delivery fee CNY0.5/KG (MIN450/SHPT)
Goods in Hong Kong: If entrusted to pick up, pick up fee CNY0.5/KG (MIN450/SHPT)
Single piece over 2500KG and width and height over 120 * 155CM cannot pass the X-RAY security inspection machine, and a license fee will be generated: the first piece is CNY2500, and the continuation is CNY1000/piece

3. If the goods carry lithium batteries, CX will be charged CNY500/SHPT for DG fees, and CNY200/SHPT for pure dry battery goods. In addition, if the goods are not labeled with lithium batteries, CNY5/piece will be charged
4.CCA:CNY700.0/BL

Characteristics of Cathay Cargo Air Transport Services

1. Extensive global route network
(1) Hub radiation layout

Hong Kong Hub: With Hong Kong International Airport (HKG) as the core, it connects 20 destinations on the Chinese mainland (such as Beijing, Shanghai, Guangzhou, Chengdu, etc.), and transits to nearly 100 destinations around the world through Hong Kong, covering Asia, Europe, North America, Oceania and other intercontinental hubs.
Direct flight routes: Provide direct freight services from major cities in Chinese mainland (such as Urumqi and Zhengzhou) to Hong Kong, shortening transit time.

(2) Multimodal transport integration

Air-to-air/sea-to-air/ground-to-air: Through the Guangdong-Hong Kong-Macao Greater Bay Area intermodal service (such as Dongguan sea freight to Hong Kong Airport, Greater Bay Area truck to Hong Kong Airport), achieve seamless connection of goods to global routes.

2. Diversified transportation capacity
(1) The belly compartment of the passenger aircraft is coordinated with the full cargo aircraft

Plane belly cabin: Utilize the belly cabin space of Cathay Pacific and sister company Hong Kong Express on passenger flights, covering short- and medium-haul routes.
Full Freighter: Operates wide-body freighters such as Boeing 747-8F, providing large-capacity and long-range services, with a focus on covering Europe, America, South East Asia and other regions.

(2) Special cargo handling capabilities

Temperature-controlled transportation: Through the "Ultra Track" service, we provide near-real-time temperature and humidity monitoring to meet the temperature-controlled cargo needs of medicine, fresh food, etc.
Dangerous goods transportation: compliance processing with special goods such as batteries, magnets, liquids, etc., providing professional packaging and declaration support.

3. Digital and intelligent services
(1) Full-process visual tracking

Official website/APP query: Real-time tracking of the status of the goods (location, trajectory, Estimated Time of Arrival) through the waybill number.
Intelligent goods check service: provide GPS positioning and environmental data (temperature, humidity), and actively notify customers when abnormal.

(2) Electronic operation

Online booking and document submission: booking and customs declaration documents upload through the official website or agency system to reduce manual operations.
Electronic Bill of Lading (e-AWB): Supports paperless bills of lading, improving efficiency and reducing the risk of loss.

4. Customized value-added services
(1) Prioritize services

"Priority Delivery" Service: For urgent goods, we provide fast security check, priority loading and pickup services.
Time-limited products: promise specific routes within the specified time, delay can be compensated.

(2) Supply chain solutions

Warehousing and distribution: Provides temporary warehousing, sorting and last mile distribution in Hong Kong and major global hubs.
Cross-border e-commerce support: integration with e-commerce platform, providing B2C small package special line service.

5. Customer support and assurance
(1) 24-hour customer service response

Multi-language service: Provide Chinese, English and other language support, covering global time zones.
Emergency contact channels: quickly handle exceptions through the official website, APP or hotline (such as + 86-130-8887-6819).

(2) Risk management

Cargo insurance: Provide full risk or single transportation insurance to cover risks such as loss and damage.
Emergency plan: for the weather, strikes and other force majeure, provide alternative airport selection and transfer plan.

6. Commitment to sustainable development
(1) Green logistics

Carbon footprint tracking: calculate the carbon emissions of goods transportation through the official website.
Sustainable Aviation Fuel (SAF): Some routes support the use of SAF to reduce carbon footprint.

(2) compliance operation

Safety certification: Comply with IATA CEIV Pharma pharmaceutical cold chain certification, ISO 14001 environmental management system and other standards.