Home / / Cargo Airlines KE International Cargo Airlines flights from China
Full English Name: Korean Air Co., Ltd.
Parent Company: Korean Air is a core enterprise of the Hanjin Transport Group.
Introduction: Korean Air Cargo, under Korean Air, is a leading global air cargo service provider. It specializes in transporting fresh products, general cargo, and special cargo, ensuring freshness through services like "SPECIALIZED FRESH." As a founding member of SkyTeam, it holds a significant position in the transpacific cargo market and actively participates in environmental and public welfare projects.
Market Position: One of the world's largest oceanic cargo carriers, excelling in transpacific routes.
China Operations: Korean Air Cargo, a leading global air freight company, holds a significant position in China's air cargo sector. With a large fleet and extensive routes covering numerous Chinese cities and 120 cities across 43 countries, it uses Incheon International Airport as a hub to provide efficient and reliable freight services. It excels in transpacific and Asian regional routes and offers customized logistics and temperature-controlled pharmaceutical transport to meet diverse customer needs. Leveraging advanced information systems and a global network, Korean Air continues to enhance logistics connections between China and global markets.
Website: https://cargo.koreanair.com/
China Customer Service Number: 0532-83787024
Major Bases in China: Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Xiamen, Hong Kong
IATA Code: KE
ICAO Code: KAL
Korean Air has established multiple offices across China, including sales offices, airport operations offices, and booking centers. Below are their addresses and contact details:
1.Beijing (PEK)
(1) Sales Office
Tel: 86-10-84685240 / 84685212
Emergency Contact: 86-13801223041
Fax: 84685222
Address: Unit 1, 9th Floor, Hyundai Motor Building, Xiaoyun Road, Chaoyang District, Beijing
(2) Airport Operations Office
Tel: 86-10-64590557
Emergency Contact: 86-13611191246
Fax: 64590558
Address: Unit 32289, 3rd Floor, Terminal 2, Beijing Capital International Airport, Chaoyang District, Beijing
2.Dalian (DLC)
(1) Sales Office
Tel: 86-411-8365-8505 / 8388-7180
Emergency Contacts: 86-138-42662421, 86-159-98607540
Fax: 86-411-83887182 / 83658550
Address: B4-006, Dalian International Airport, Yingke Road, Ganjingzi District, Dalian, Liaoning Province
(2) Airport Operations Office
Tel: 86-411-8388-7180 / 8388-7185
Emergency Contacts: 86-138-42662421, 86-159-98607540
Fax: 86-411-83887182 / 83658550
Address: B4-006, Dalian International Airport, Yingke Road, Ganjingzi District, Dalian, Liaoning Province
3.Guangzhou (CAN)
(1) Sales Office
Tel: 86-20-36070546
Emergency Contact: 86-18666095267
Address: Room 101, Integrated Business Building, Airport Logistics Area, West Side of North Export Avenue, Baiyun International Airport, Guangzhou, Guangdong Province
(2) Airport Operations Office
Tel: 86-20-36070170, 86-20-36070962
Emergency Contacts: 86-13728003650, 86-18820030253
Address: Room 101, Integrated Business Building, Airport Logistics Area, West Side of North Export Avenue, Baiyun International Airport, Guangzhou, Guangdong Province
4.Hefei (HFE)
(1) Sales Office
Tel: 86-551-63718825
Emergency Contact: 13505608868
Fax: 0551-63777708
Address: Room 1509, Block B, No. 190 Qianshui Road, Government District, Hefei, Anhui Province (Near Hefei Xinqiao International Airport)
(2) Airport Operations Office
Tel: 86-551-63775811
Emergency Contact: 13505608868
Fax: 0551-63777708
Address: Room 4011, 14th Floor, Xinqiao International Airport, Hefei, Anhui Province
5.Hong Kong (HKG)
(1) Sales Office
Tel: 852-2215-3574-9
Emergency Contact: 852-2215-3576
Fax: 852-2215-3580
Address: Room 316, South Office Building, Super One Cargo Terminal, Hong Kong International Airport
(2) Airport Operations Office
Tel: 852-2769-8472
Emergency Contact: 852-2769-8472
Fax: 852-2362-4378
Address: Room 316, South Office Building, Super One Cargo Terminal, Hong Kong International Airport
6.Nanjing (NKG)
Sales and Airport Operations Office
Tel: 86-25-5248-8890
Emergency Contact: 86-18643354210
Address: Room 013, 3rd Floor, Transportation Center, Lukou International Airport, Nanjing, Jiangsu Province
7.Qingdao (TAO)
(1) Sales Office
Tel: 86-532-8922-8951/2
Emergency Contact: 86-186-6173-0771
Address: Room 1005, Flagship Building, No. 40 Hong Kong Middle Road, Shinan District, Qingdao, Shandong Province
Email: taoco@koreanair.com
(2) Airport Operations Office
Tel: 86-532-67895727/8
Emergency Contact: 86-150-6532-9667
Fax: 86-532-67895729
Address: Room B013, 2nd Floor, F Zone, Passenger Terminal, Jiaodong International Airport, Qingdao, Shandong Province
Email: taoco@koreanair.com
8.Shanghai (PVG)
(1) Sales Office
Tel: 86-21-2066-9902-9911
Emergency Contacts: 86-13641806711, 86-13917498999
Fax: 86-21-2066-9915
Address: Rooms 301-307, 3rd Floor, 1577 Hebin West Road, Shanghai
(2) Airport Operations Office
Tel: 86-21-2066-9912-9913
Emergency Contacts: 86-13052597672, 86-15801919701
Fax: 86-21-2066-9915
Address: Rooms 301-307, 3rd Floor, 1577 Hebin West Road, Shanghai
9.Shenyang (SHE)
(1) Sales Office
Tel: 86-24-2334-1120
Emergency Contact: 86-138-0497-2334
Fax: 86-24-2334-1117
Address: Room 2803, Lijin Building, No. 10 Huigong Street, Shenhe District, Shenyang, Liaoning Province, 110013
(2) Airport Operations Office
Tel: 86-24-3192-9237
Emergency Contact: 86-137-0401-2101
Fax: 86-24-3192-3232
Address: Room A402, Terminal 3, Taoxian International Airport, Shenyang, Liaoning Province, 110001
10.Shenzhen (SZX)
(1) Sales Office
Emergency Contact: 86-138-2889-3787
Address: Rooms 306 and 308, Block A8, No. 9 Konggang Avenue, Huadong Town, Huadu District, Guangzhou, Guangdong Province
(2) Airport Operations Office
Tel: 0755-2345-3579
Fax: 86-755-2345-9308
Address: Room 804, Building D, T3 Business District, Bao'an International Airport, Shenzhen, Guangdong Province
11.Taipei (TPE)
(1) Sales Office
Tel: 886-2-2518-0295
Emergency Contact: 886-920-105-853
Fax: 886-2-2518-0299
Address: Room 2, No. 129, Section 2, Zhongshan North Road, Zhongshan District, Taipei
(2) Airport Operations Office
Tel: 886-3-393-1842
Emergency Contact: 886-935-933-677
Fax: 886-3-393-1843
Address: Room 2, No. 10-1, Hangcin North Road, Taiwan Taoyuan International Airport, Taoyuan 33758
12.Tianjin (TSN)
(1) Sales Office
Tel: 86-22-2490-1852-1853
Emergency Contact: 139-2041-1651 (Contact: Zhang Kecheng)
Fax: 86-22-2490-1849
Address: 3rd Floor, Tianjin Air Cargo Service Co., Ltd., Tianjin Binhai International Airport
(2) Booking Center
Tel: 86-22-2490-1851
Fax: 86-22-2490-1849
Address: 3rd Floor, Tianjin Air Cargo Service Co., Ltd., Tianjin Binhai International Airport
(3) Airport Operations Office
Tel: 86-22-2490-1857-1858
Emergency Contact: Zhou Wei 135-0207-8899
Fax: 86-22-2490-1849
Address: 3rd Floor, Tianjin Air Cargo Service Co., Ltd., Tianjin Binhai International Airport
13.Weihai (WEH)
(1) Sales Office
Tel: 86-532-89228951
Emergency Contact: 86-18661730771
Fax: 86-532-89228954
(2) Airport Operations Office
Tel: 86-135-6210-4272
Address: 1st Floor, Weihai International Airport, Wendeng District, Weihai, Shandong Province
14.Wuhan (WUH)
(1) Sales Office
Tel: 86-27-6559-0195
Emergency Contact: 86-159-7208-5471
Address: Room 3D3-15, Terminal 3, Tianhe International Airport, Wuhan, Hubei Province
(2) Airport Operations Office
Tel: 86-27-6559-0195
Address: Room 3D3-15, Terminal 3, Tianhe International Airport, Wuhan, Hubei Province
15.Xiamen (XMN)
(1) Sales Office
Tel: 86-592-573-0411
Emergency Contacts: 86-139-0601-1804, 86-159-5922-2663
Fax: 86-592-268-0145
Address: Room 227, 2nd Floor, C Gate, Xianglu International Hotel, No. 18 Changhao Road, Huli District, Xiamen, Fujian Province, 361006
(2) Airport Operations Office
Tel: 86-592-568-1984
Emergency Contacts: 86-158-6073-5467, 86-137-9925-2145
Fax: 86-592-268-0145
Address: Room 227, 2nd Floor, C Gate, Xianglu International Hotel, No. 18 Changhao Road, Huli District, Xiamen, Fujian Province, 361006
16.Xi'an (XIY)
(1) Sales Office
Tel: 86-29-88799944 / 88798048
Emergency Contact: 86-186-2937-3413
Fax: 86-29-8879-0149
Address: Room 1-185, Terminal 3, Xi'an Xianyang International Airport, Shaanxi Province
(2) Airport Operations Office
Tel: 86-29-88798048 / 88799944
Emergency Contact: 86-188-2959-6142
Fax: 86-29-8879-0149
Address: Room 1-185, Terminal 3, Xi'an Xianyang International Airport, Shaanxi Province
17.Zhengzhou (CGO)
(1) Sales Office
Tel: 86-371-6788-1286
Emergency Contact: 86-138-0384-7854
Fax: 86-371-6788-1289
Address: Room 4-479-B4, 4th Floor, Airline Office Area, Terminal 2, Xinzheng International Airport, Zhengzhou, Henan Province
(2) Airport Operations Office
Tel: 86-371-6788-1286
Emergency Contact: 86-158-9015-3979
Fax: 86-371-6788-1289
Address: Room 4-479-B4, 4th Floor, Airline Office Area, Terminal 2, Xinzheng International Airport, Zhengzhou, Henan Province
Korean Air offers global air freight booking services from China. Here's a guide for your reference:
1.Booking Process
(1) Online Booking: Book via the https://cargo.koreanair.com/. Fill in details using English or numeric characters. The system offers auto - completion and booking templates.
(2) SCC Entry: Multiple SCNs can be entered, up to 9 per MAWB.
(3) Dangerous Goods Booking: The system displays detailed dangerous goods info based on the provided UNID for accuracy and compliance.
(4) Complete Booking: Two steps: Enter booking details first, then check rates or request instant quotes on the summary page. Click "Book" to finalize.
2.Required Documents
(1) Basic Docs:
(2) Other Docs: MSDS, UN38.3 report for lithium batteries, and battery declaration as needed.
3.Payment Methods
Korean Air accepts VISA, MASTER, JCB, AMEX, UnionPay, Alipay, and WeChat Pay for online payments.
4.Customer Support
(1) Global After - sales Hotlines:
Line 1: 00852-5730-1344
Line 2: 00852-6579-5070
Services include after - sales handling, inquiries, quoting, booking, and complaints.
(2) Online Support: The website offers online claims and FAQ services.
Korean Air Cargo Booking Agent in China - Goodhope Logistics
Below is a guide for tracking and tracing Korean Air Cargo shipments, providing reference for customers who need to monitor their goods:
1. Tracking Website
The official cargo tracking portal for Korean Air Cargo is:
https://cargo.koreanair.com/tracking
On this page, you can track real-time status and logistics details by entering the Air Waybill (AWB) number or Bill of Lading (B/L) number. The system displays comprehensive information, including:
2. Agent Inquiry
If your shipment is arranged through a freight forwarding company, contact them directly for tracking assistance. Freight forwarders typically have their own tracking systems or partnerships with airlines to access real-time logistics data. Provide the AWB number or related order details to your agent, and they will retrieve the shipment’s tracking information for you.
3. Tracking Steps
(1) Official Website Tracking
Visit Korean Air Cargo’s official website: https://cargo.koreanair.com/
(2) Freight Forwarder Tracking
(3) Airport Website Tracking
(4) Customer Service Hotline
Korean Air operates numerous international routes from China, including but not limited to:
| Departure | Destination | Flight Number | Aircraft Type | Schedule | Remarks |
| Zhengzhou (CGO) | Seoul (ICN) | - | B777 Freighter | Twice weekly | Launched in May 2023, return flights direct to Seoul, boosting logistics in Zhengzhou and surrounding areas. |
| Zhengzhou (CGO) | Chicago (ORD) | - | B777 Freighter | Weekly | - |
| Shenzhen (SZX) | Seoul (ICN) | KE828 | A333/B737 | Daily | Cut - off time is one day prior. |
| Changsha (CSX) | Seoul (ICN) | KE820 | A333/B737 | 13457 | Cut - off time is one day prior. |
| Shanghai (PVG) | Seoul (ICN) | - | Freighter | Regular | One of Korean Air's freighter routes in China; specific aircraft type and frequency not disclosed. |
| Tianjin (TSN) | Seoul (ICN) | - | Freighter | Regular | Serves North China. |
| Guangzhou (CAN) | Seoul (ICN) | - | Freighter | Regular | Key freight node in South China; specific details not mentioned. |
| Xi'an (XIY) | Seoul (ICN) | - | Freighter | Regular | Flights from Zhengzhou stopover in Xi'an; Xi'an is also a freighter stop. |
| Hong Kong (HKG) | Seoul (ICN) | - | Freighter | Regular | Hong Kong serves as an international hub with extensive freight coverage. |
Korean Air's air freight rates are subject to various factors and are not fixed. Below are some examples of pricing for reference:
1.Pricing Factors
Rates vary based on cargo type (general/special), weight, route, and urgency. For specific rates, inquire via the official website, customer service hotline, or contact a booking agent.
2.Rate Examples (Non - real - time)
(1) Shenzhen Departure (Accepts Lithium Batteries)
| Region | Destination | +100&300K | +500&1000K |
US Direct Routes |
HNL | Inquiry required | Inquiry required |
| BOS | Inquiry required | Inquiry required | |
| LAS | Inquiry required | Inquiry required | |
| LAX | Inquiry required | Inquiry required | |
| SEA | Inquiry required | Inquiry required | |
| YVR | Inquiry required | Inquiry required | |
| SFO | Inquiry required | Inquiry required | |
| IAD | Inquiry required | Inquiry required | |
| ORD | ¥41.50 | ¥40.50 | |
| JFK | Inquiry required | Inquiry required | |
| YYZ | ¥51.50 | ¥50.50 | |
| DFW | ¥47.50 | ¥46.50 | |
| ATL | Inquiry required | Inquiry required | |
| MIA | Inquiry required | Inquiry required | |
| YHZ | Inquiry required | Inquiry required | |
| GDL | Inquiry required | Inquiry required | |
| SAO/LIM/SCL | Inquiry required | Inquiry required | |
Europe Direct Routes |
FCO | Inquiry required | Inquiry required |
| BCN | Inquiry required | Inquiry required | |
| ZRH | Inquiry required | Inquiry required | |
| VIE | Inquiry required | Inquiry required | |
| FRA | Inquiry required | Inquiry required | |
| AMS | ¥36.50 | ¥35.50 | |
| IST (Suspended) | / | / | |
| PRG | Inquiry required | Inquiry required | |
| VVO (Suspended) | / | / | |
| TAS | Inquiry required | Inquiry required | |
| MOW (SVO2)/LED (Suspended) | / | / | |
| MXP | Inquiry required | Inquiry required | |
| LHR | Inquiry required | Inquiry required | |
| CDG | ¥36.50 | ¥35.50 | |
| MAD | Inquiry required | Inquiry required | |
| OSL/STO (ARN) | Inquiry required | Inquiry required | |
| NVI (Suspended) | / | / | |
| DXB | Inquiry required | Inquiry required | |
| IKT (Suspended) | / | / | |
| ZAZ (Suspended) | / | / | |
| TLV | Inquiry required | Inquiry required | |
Oceania |
BNE (Suspended) | Inquiry required | Inquiry required |
| AKL | Inquiry required | Inquiry required | |
| SYD | Inquiry required | Inquiry required | |
| NAN (Suspended) | / | / | |
Japan |
NRT | ¥12.50 | ¥11.50 |
| KIX | ¥12.50 | ¥11.50 | |
| NGO/FUK (via KKJ Truck) | ¥12.00 | ¥11.00 | |
| South Korea | ICN | ¥18.00 | ¥17.50 |
| PUS | Inquiry required | Inquiry required | |
Southeast Asia |
DPS/HKT | ¥10.00 | ¥8.00 |
| CEB/CNX/DAD | ¥10.00 | ¥8.00 | |
| MNL | ¥13.00 | ¥11.00 | |
| KUL | Inquiry required | Inquiry required | |
| HAN | ¥10.00 | ¥8.00 | |
| BKK | ¥10.00 | ¥8.00 | |
| CGK | ¥13.00 | ¥11.00 | |
| KTM | ¥13.00 | ¥11.00 | |
| SIN | ¥13.00 | ¥11.00 | |
| PEN | Inquiry required | Inquiry required | |
| DEL | Inquiry required | Inquiry required | |
| PNH | ¥13.00 | ¥11.00 |
(2) Changsha Departure (Local Delivery Price, Lithium Batteries Not Accepted for Now)
| Region | Destination | +100&300K | +500&1000K |
US Direct Routes |
HNL | Inquiry required | Inquiry required |
| BOS | Inquiry required | Inquiry required | |
| LAS | Inquiry required | Inquiry required | |
| LAX | Inquiry required | Inquiry required | |
| SEA | Inquiry required | Inquiry required | |
| YVR | Inquiry required | Inquiry required | |
| SFO | Inquiry required | Inquiry required | |
| IAD | Inquiry required | Inquiry required | |
| ORD | Inquiry required | Inquiry required | |
| JFK | Inquiry required | Inquiry required | |
| YYZ | Inquiry required | Inquiry required | |
| DFW | Inquiry required | Inquiry required | |
| ATL | Inquiry required | Inquiry required | |
| MIA | Inquiry required | Inquiry required | |
| YHZ | Inquiry required | Inquiry required | |
| GDL | Inquiry required | Inquiry required | |
| SAO/LIM/SCL | Inquiry required | Inquiry required | |
Europe Direct Routes |
FCO | Inquiry required | Inquiry required |
| BCN | Inquiry required | Inquiry required | |
| ZRH | Inquiry required | Inquiry required | |
| VIE | Inquiry required | Inquiry required | |
| FRA | Inquiry required | Inquiry required | |
| AMS | Inquiry required | Inquiry required | |
| IST (Suspended) | Inquiry required | Inquiry required | |
| PRG | Inquiry required | Inquiry required | |
| VVO (Suspended) | Inquiry required | Inquiry required | |
| TAS | Inquiry required | Inquiry required | |
| MOW (SVO2)/LED (Suspended) | Inquiry required | Inquiry required | |
| MXP | Inquiry required | Inquiry required | |
| LHR | Inquiry required | Inquiry required | |
| CDG | Inquiry required | Inquiry required | |
| MAD | Inquiry required | Inquiry required | |
| OSL/STO (ARN) | Inquiry required | Inquiry required | |
| NVI (Suspended) | / | / | |
| DXB | Inquiry required | Inquiry required | |
| IKT (Suspended) | / | / | |
| ZAZ (Suspended) | / | / | |
| TLV | Inquiry required | Inquiry required | |
Oceania |
BNE (Suspended) | Inquiry required | Inquiry required |
| AKL | Inquiry required | Inquiry required | |
| SYD | Inquiry required | Inquiry required | |
| NAN (Suspended) | / | / | |
Japan |
NRT | Inquiry required | Inquiry required |
| KIX | Inquiry required | Inquiry required | |
| NGO/FUK (via KKJ Truck) | Inquiry required | Inquiry required | |
| South Korea | ICN | ¥17.70 | ¥17.20 |
| PUS | Inquiry required | Inquiry required | |
Southeast Asia |
DPS/HKT | ¥10.00 | ¥8.00 |
| CEB/CNX/DAD | ¥10.00 | ¥8.00 | |
| MNL | ¥13.00 | ¥11.00 | |
| KUL | Inquiry required | Inquiry required | |
| HAN | ¥10.00 | ¥8.00 | |
| BKK | ¥10.00 | ¥8.00 | |
| CGK | ¥13.00 | ¥11.00 | |
| KTM | ¥13.00 | ¥11.00 | |
| SIN | ¥13.00 | ¥11.00 | |
| PEN | Inquiry required | Inquiry required | |
| DEL | Inquiry required | Inquiry required | |
| PNH | ¥13.00 | ¥11.00 |
Notes:
1.Inclusive Fees:
Fuel/War/ICCS Stopover Fees:
Fuel Surcharge: USD 9.1/KG (Americas), USD 6.9/KG (Europe), USD 2.8 (Asia), USD 2.50/KG (ICN)
Security Fee: USD 1.20/KG (Min. USD 40.00)
ICCS Stopover Fee: USD 0.50/KG (General Cargo Min. USD 50.00/shipment, Lithium Battery Min. USD 100.00/shipment)
Changsha Airport Ground Handling Fee: USD 0.7/KG
2.Excluded Fees:
Changsha to Guangzhou/Shenzhen Trucking and Warehouse Fees: USD 0.8/KG
Changsha Warehouse Fee: USD 0.3/KG
AWB Fee: USD 50.00/shipment
Entry Gate Fee: USD 35.00/split
Customs Agency Fee: USD 200.00/shipment
CCA Document Amendment Fee: USD 200.00/shipment
ICCS Manifest Fee: USD 10.00/customs document
AMS Fee for US Routes (Including South America): USD 30.00/HAWB
KAMS Fee for Korea: USD 50.00/shipment
3.HS Code Required: For IST cargo, provide HS Code (4 - digit). IST CELEBIYE warehouse can be transshipped from ICN via NVI. THR also requires HS Code on the master AWB.
4.Standard Cargo Only: Prices apply to general cargo only, not to special cargo (dangerous, perishable, high - value).
5.Advance Booking Required: KE requires prior booking confirmation for onward journeys; shipment accepted only after confirmation.
6.RUH AWB Requirements: For split - bill shipments, the master AWB must show CONSOL and the actual product name (within 20 bytes). One master AWB per split - bill.
7.Transit Cargo Requirements: Cargo transiting via MAD or ZAZ requires a packing list and invoice. Provide dimensions when booking LIS.
8.Lithium Battery Update: KE now accepts lithium batteries (PI 967, 970, 966, 969 II). Submit inspection reports in advance.
9.Destination Customs EDI Fee: Charged as per plan at USD 7.0/AWB under CG(C) in "ther Charge."
1. Service Advantages
(1) Efficiency & Speed: Leveraging advanced logistics management systems and efficient flight scheduling, Korean Air Cargo ensures fast and accurate delivery of goods to global destinations.
(2) Safety & Reliability: Strict adherence to safety management standards guarantees comprehensive security for cargo transportation.
(3) Diverse Services: Offers transportation solutions for general cargo, perishables, hazardous materials, and other specialized goods, catering to diverse client needs.
2. Specialized Products
(1) Customized Logistics Solutions: Tailored logistics strategies for unique cargo requirements, ensuring service quality and customer satisfaction.
(2) Temperature-Controlled Pharmaceutical Transport: Utilizes cutting-edge technology and expertise to maintain the quality and safety of temperature-sensitive pharmaceuticals during transit.
3. Global Transport Network
(1) Extensive Coverage: A worldwide route network spanning Americas, Europe, Asia, and beyond, enabling seamless cross-border logistics.
(2) Hub Connectivity: Centered at Incheon International Airport (ICN), a global cargo hub, facilitating efficient transshipments and seamless connections.
4.Timeliness & Reliability
(1) Fast Transit Times: Typical delivery within 2–3 days, meeting urgent cargo demands.
(2) Dedicated Cargo Terminals & Pallet Handling: Operates independent destination cargo terminals for streamlined processing. Secondary warehouse pallet dismantling services enhance flexibility and operational efficiency.
5. Premium Customer Support
(1) Global After-Sales Service Hotline: Provides 24/7 support for post-booking inquiries, quotes, reservations, and complaint resolution.
(2) Online Services: Features online claims submission and FAQ (Frequently Asked Questions) on the official website to address booking and shipment issues.
