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Company Name: Cambodia Airways Co., Ltd.
Background: Established in September 2017, it is a wholly state-owned Cambodian airline with a registered capital of $200 million.
Introduction to Cambodia Airways' Global Air Cargo Services from China: Cambodia Airways offers global air freight services from China, using Phnom Penh as a hub to connect China, ASEAN, and the world. Major Chinese bases include Chengdu and Shenzhen, with routes like Phnom Penh - Chengdu and Phnom Penh - Shenzhen. Leverages Southeast Asia's strategic location for efficient transit and customized services, including e-commerce, fresh products, and industrial goods. Partners with Henan Air Investment to enhance capacity and expand long-haul routes to Europe and the Americas.
Website: https://www.cambodia-airways.com/
Cargo Email: cargo@cambodia-airways.com
Major Bases in China: Shenzhen, Chengdu
IATA Code: KR
ICAO Code: KME
Cambodia Airways has offices across China. Key contact details include:
1.Guangzhou Representative Office
Address: Room 4309, Baiyun Greenland Center, No. 888 Yuncheng West Road, Baiyun District, Guangzhou, China
Phone: 020-31236246
2.Headquarters
China Office Phone: 023901885 / 023901886 (for China inquiries)
Cambodia Office Phone: (+855) 96 852 5555 (supports English and Chinese)
Email: services@cambodia-airways.com
WeChat Customer Service: KR20170710
Cargo Booking Email: cargo@cambodia-airways.com
Cambodia Airways offers air freight booking services from China to the world. Here's a guide:
1.Booking Process
Confirm Requirements: Provide detailed cargo information and transport requirements. Notify in advance for special cargo.
Choose Carrier: Select Cambodia Airways or a partner based on cargo characteristics.
Submit Application: Fill out a booking form and send it to cargo@cambodia-airways.com. For urgent cases, call 023-901885/023-901886.
Confirm Space: The airline will issue a booking confirmation with details like bill of lading number and flight info.
Cargo Preparation: Arrange packaging and transport to the designated airport warehouse. Provide photos and seal records.
Customs Clearance and Security Check: Submit customs documents and pass security checks.
Cost Settlement: Pay according to the confirmed costs.
Cargo Tracking: Track logistics via the official website or agent system.
2.Required Documents
Basic Docs: Booking form, commercial invoice, packing list. Special cargo requires additional docs like MSDS and UN38.3 reports.
Customs Docs: Customs declaration, sales contract, certificate of origin. Inspection and quarantine certificates for inspected goods.
3.Precautions
Accuracy: Ensure booking info matches the cargo.
Timeliness: Submit customs docs before cargo entry to avoid delays.
Packaging: Use export wooden boxes meeting international standards.
Insurance: Recommended for high-value goods to clarify liability.
Cambodia Airways Cargo Booking Agent in China - Goodhope Logistics
1.Tracking Website
Official Website: Cambodia Airways provides online cargo tracking at https://www.cambodia-airways.com/.
Steps:
(1) Visit the website and locate the "Cargo Tracking" option on the homepage or navigation bar.
(2) Enter your air waybill (AWB) or bill of lading number and click the search button.
(3) The system will display real-time cargo status, route, and estimated arrival time.
2.Agent Tracking
Use Case: If your cargo is shipped through a freight forwarder, you can use their platform for tracking.
Method: Log in to the agent's official website or dedicated system and enter the cargo tracking number.
Advantage: Agents typically integrate data from multiple airlines, offering a one-stop service.
3.Additional Tracking Methods
(1) Phone Tracking:
Cambodia Airways Customer Service: Contact the China office at 023-901885/023-901886 and provide the AWB for inquiries.
Freight Forwarder Customer Service: Call the forwarder's service hotline for tracking assistance.
(2) Email Tracking:
Email Address: cargo@cambodia-airways.com
Steps: Send an email detailing your tracking request and include the AWB and other relevant information, then wait for a response.
(3) Logistics Integration Platforms: Enter the AWB to track the cargo's status across the entire supply chain.
Download: Search for the official Cambodia Airways or agent app in your app store.
Features: After logging in, link your AWB to receive real-time cargo status updates.
4.Key Information Required
Critical Info: The AWB, typically found on the air waybill or cargo documents.
5.Precautions
Time Zone Differences: International shipping involves multiple time zones, and updates may be delayed on non-working days.
Customs Inspection: If cargo is held at customs, tracking information will show clearance progress.
Cambodia Airways operates numerous international cargo routes from China, including but not limited to:
| Route Name | Departure City | Arrival City | Flight Number | Schedule | Timeliness | Cargo Type | Operation Details | Logistics Advantages |
| Kunming - Phnom Penh | Kunming (KMG) | Phnom Penh (PNH) | KR996 | Mon/Wed/Fri | 1 day | General, Chemicals | Non - stop | Reduces transshipment, ensures timeliness |
| Shenzhen - Phnom Penh | Shenzhen (SZX) | Phnom Penh (PNH) | 1 daily flight (no specific flight number) | 1 daily flight (as of March 29, 2025) | No specific timeliness | Belly cargo | High - frequency flights | Meets Greater Bay Area cargo needs |
| Chengdu - Phnom Penh | Chengdu (CTU) | Phnom Penh (PNH) | Regular return flights | Regular flights | No specific timeliness | Passenger and cargo | Regular return flights | Connects Chengdu - Chongqing economic zone with ASEAN market |
| Haikou - Phnom Penh - Nha Trang | Haikou (HAK) | Phnom Penh (PNH), Nha Trang (CXR) | KR941/KR942 | Mon/Wed/Fri | No specific timeliness | No specific cargo type | Fifth - freedom route | Promotes regional trade |
| Changsha - Phnom Penh | Changsha (CSX) | Phnom Penh (PNH) | KR941/KR942 | Non - stop | No specific timeliness | No specific cargo type | First flight on December 20, 2026 | Fills direct - flight gap in Central China |
| Fuzhou - Phnom Penh | Fuzhou (FOC) | Phnom Penh (PNH) | KR901/KR902 | Tue/Thu/Sat | No specific timeliness | No specific cargo type | First direct flight to Mainland China | Meets Fujian merchants' trade needs |
| Guangzhou - Phnom Penh | Guangzhou (CAN) | Phnom Penh (PNH) | KR938 | Regular non - stop | No specific timeliness | No specific cargo type | Enhanced route network | Supports trade and overseas Chinese returns |
| Ningbo - Phnom Penh | Ningbo (NGB) | Phnom Penh (PNH) | KR918/KR917 | Mon/Wed/Fri | Approx. 4 hours one - way | No specific cargo type | Airbus A319 | Scheduling advantages |
Cambodia Airways air freight rates are subject to various factors and are not fixed.
1.Pricing Factors
Rates vary based on cargo type (general/special), weight, route, and urgency. For specific rates, inquire via the official website, customer service hotline, or contact a booking agent.
2. Cambodia Airways Air Freight Rate Examples (Non - real - time)
Due to the time - sensitive nature of Cambodia Airways air freight pricing, the following rate examples are for reference only:
Price List Departing from Shenzhen Bao'an International Airport (SZX)
| Region (Direct from Shenzhen) | +45K | +100KG | +300KG | +500KG | +1000KG | Remarks |
| Southeast Asia | 28 | 20 | 19 | 18 | 18 | Loose |
| Phnom Penh (PNH) | 28 | 22 | 22 | 20 | 20 | Pallet |
Notes:
1.Temporarily not accepting lithium battery or DG (Dangerous Goods) shipments.
2.No volume/weight adjustment for volumetric cargo (volumetric cargo will be charged based on actual weight).
3.Empty space cancellation fees:
50% of booked chargeable weight if canceled 48–72 hours before flight departure.
75% of booked chargeable weight if canceled within 24 hours before flight departure.
4.Rate class upgrade allowed.
5.All prices are quoted in CNY/KG (Chinese Yuan per kilogram) and apply only to general cargo. Not applicable to perishables, dangerous goods, or high-value items.
6.Above freight rates include: Fuel surcharge, war risk insurance, and airport ground handling fee (RMB 0.5/KG).
7.Additional charges not included in the above rates:
Customs clearance fee: RMB 250.00/shipment
AWB (Air Waybill) fee: RMB 50.00/shipment
Gate-in fee: RMB 40.00/shipment
Cargo manifest processing fee: RMB 10.00/set of customs documents
Telex fee: RMB 50.00/master AWB; RMB 50.00/house AWB
1.Core Service Advantages
(1) Fast and Efficient
Speed: With direct flights from China to major Southeast Asian cities like Phnom Penh in just 2 - 4 hours, Cambodia Airways ensures fast delivery. Global routes are accessible via transit.
Logistics Network: Collaborates with hubs in Southeast Asia, Northeast Asia, and Europe & the US (e.g., Bangkok, Singapore, Kuala Lumpur) to offer multimodal transport.
(2) Safe and Reliable
Standardized Operations: Adheres to IATA standards with strict supervision throughout the cargo handling process.
Insurance Services: Offers transportation insurance covering risks like loss and damage.
(3) Extensive Coverage
Domestic Network: Covers major Cambodian airports (Phnom Penh, Siem Reap, Sihanoukville) and connects to key economic regions.
International Routes: Operates flights to China, Thailand, Vietnam, Laos, the Philippines, Singapore, Malaysia, and Taiwan/Hong Kong/Macau, with plans to expand to Japan/South Korea, the Middle East, and Europe.
(4) Customized Services
Flexible Solutions: Accommodates personalized transport needs for e-commerce parcels, high - value goods (electronics, fresh products), and bulk trade (textiles, machinery parts).
Value - Added Services: Offers specialized services like cold chain transport, hazardous material certification, and expedited customs clearance.
2.Competitive Advantages
(1) Geographic and Policy Benefits
Hub Location: Cambodia's central position in Southeast Asia allows it to serve markets like China, Thailand, and Vietnam with lower transit costs than traditional hubs like Singapore.
Policy Support: The Cambodian government offers tax incentives and streamlined customs policies to reduce logistics costs.
(2) Cost Efficiency
Labor Costs: Lower local labor costs directly reduce ground operation expenses.
Fuel Efficiency: Uses new Airbus planes with 15% better fuel efficiency to cut long - term operating costs.
(3) Infrastructure
Airport Upgrades: Phnom Penh International Airport (PNH) has been expanded to handle 100,000 tons of cargo annually.
Transit Efficiency: Collaborates with customs on a "Single Window" service, cutting clearance time for international transit cargo to 2 hours.
3.Market Positioning and Development
(1) Strategic Goals
Short - Term: Increase flight frequency to major Chinese cities (e.g., Shenzhen, Chengdu, Changsha) and plans to launch cargo - dedicated routes to Zhengzhou and Chongqing in 2025.
Long - Term: Establish a "Phnom Penh - Zhengzhou" dual hub to build a regional logistics network covering RCEP countries.
(2) Technological Innovation
Digital Platform: Offers online booking and real - time tracking systems for customers to monitor cargo status anytime.
Green Logistics: Introduced electric ground equipment to reduce carbon emissions, meeting EU ETS requirements.
(3) Cultural Connection
Brand Mission: As the "Wings of Cambodia," it promotes cultural exchange between China and Cambodia by transporting Cambodian art exhibits and Angkor - themed products.
4.Target Customers and Scenarios
E - Commerce: Time - sensitive goods like 3C products, clothing, and cosmetics.
Fresh Produce Cold Chain: Direct transport of tropical fruits (e.g., Cambodian mangoes, durians) to China.
Bulk Trade: Export of Chinese machinery and building materials to Cambodia, and Cambodian agricultural products (rice, pepper) to China.
Urgent Shipments: Rapid transport of medical supplies and disaster - relief materials.
