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Introduction to Polar Air Cargo

Company Name: Polar Air Cargo (PAC)
Parent Company: A wholly - owned subsidiary of Atlas Air Worldwide Holdings, Inc. (AAWW), a global leader in aviation cargo services.
Introduction to Polar Air Cargo USA's Air Freight Services from China to Global Destinations: An important player in China's global air freight market, with its headquarters in New York. PAC has a presence in China, offering global air freight services with a modern fleet, trained personnel, and reliable schedules to meet the needs of freight forwarders and shippers.
Main Base in China: Shenzhen Bao'an International Airport
Official Website: www.polaraircargo.com
IATA Code: PO
ICAO Code: PAC
Fleet & Capacity: Polar Air Cargo USA operates an all-Boeing freighter fleet (including 747-8F, 777-200F, and 767-300F aircraft), specializing in time-sensitive, high-value air freight services and committed to a 98% on-time performance rate.

Polar Air Cargo Offices in China

Polar Air Cargo USA has established offices in multiple regions across China. Addresses and contact details are as follows:
1. Hong Kong (HKG)
(1) Global Business Headquarters
Address: Room 601 - 605, Block 1, Tung Chung Plaza, 20 Tat Cheung Avenue, Tung Chung, Hong Kong
Tel: +852 3403 1805
Fax: +852 3403 1824
Email: PACMarketing@polaraircargo.com
(2) Customer Service
Email: POGlobalCustomerService@polaraircargo.com
Toll - free Number: +1 888 380 - 3400
2. Shenzhen (SZX)
(1) South China Sales Headquarters
Address: Units B - D, 13A Floor, Star Air Center, No. 2 Xinghua Road, Fuyong Subdistrict, Bao'an District, Shenzhen
Tel: +86 755 2999 3505
Email: pacszxsales@polaraircargo.com

(2) Shenzhen Airport Office

Address: Room 308, 3rd Floor, International Cargo Terminal, Terminal 4 Road, Shenzhen Bao'an International Airport
Tel: +86 755 2777 6151
Fax: +86 755 2777 9669
Email: groundopsszx@polaraircargo.com
Note: Contact the airport office for import cargo inquiries.
Cargo Tracking Website: https://www.iccs.com.cn
Customer Service Number: +86 400 052 0109
3. Shanghai (PVG)
(1) East China Sales Headquarters
Address: Rooms 4331 - 4333, Junling Building, Jinjiang Hotel, No. 59 South Maojing Road, Huangpu District, Shanghai
Postal Code: 200020
Tel: +86 21 5111 9548
Fax: +86 21 5466 3063
Email: pvgcustomerservice@polaraircargo.com

(2) hanghai Pudong Airport Office

Address: Room 1 - 209, 501 Hebin West Road, Shanghai Pudong International Airport
Postal Code: 201207
Tel: +86 21 6835 2760/61
Fax: +86 21 6835 2759
Email: groundopspvg@polaraircargo.com
(3) Import Customer Service
Address: Room 1 - 209, 501 Hebin West Road, Shanghai Pudong International Airport
Postal Code: 201207
Tel: +86 21 6835 2760 ext. 117
Fax: +86 21 6835 2759
Email: pvgtrace@polaraircargo.com
4. Guangzhou (CAN)
Warehouse: Guangzhou Baiyun Airport Cargo Terminal No. 1
Address: No. 16th Road, Guangzhou New Baiyun Airport
Tel: +86 755 2777 6151
Fax: +86 755 2777 9669
Email: groundopsszx@polaraircargo.com
Cargo Tracking Website: https://www.byact.net
5. Taipei (TPE)
(1) Airport Office
Address: Room 3018, 3rd Floor, No. 101, Hangxiang Road, Dayuan, Taoyuan, Taiwan
Tel: +886 3399 2888 ext. 13360
Fax: +886 3357 5572

(2) Warehouse: Farglory Free Trade Zone

Address: Room 3003, No. 101, Hangxiang Road, Dayuan, Taoyuan, Taiwan
Tel: +886 3398 8888 ext. 2661
6. Booking Information
Booking Methods: Usually via phone, email, online platforms, or freight forwarders. The specific process and requirements may vary due to routes, cargo types, seasons, etc.
Suggestions: To ensure smooth booking, it's advisable to contact Polar Air Cargo or its freight forwarders in advance for the latest policies and requirements. Providing accurate cargo information and relevant documents is also crucial for successful booking.

Polar Air Cargo Tracking and Inquiry

1.Tracking Channels
Website Tracking: The cargo tracking website of Polar Air Cargo is http://www.polaraircargo.com/. You can find the tracking function on this site by entering the airway bill number to check the status of your shipment.
Forwarder Assistance: If the booking was made through a forwarder, you can contact the forwarder for real-time tracking information.
2.Notes
Special cargo (such as pharmaceuticals, oversized items) requires confirmation of loading requirements with the airline in advance.

Polar Air Cargo China Booking Agents

Polar Air Cargo's China booking agent- Goodhope Logistics

Polar Air Cargo International Air Freight Route Information

Polar Air Cargo USA has established multiple international air freight routes from China to global destinations, including but not limited to:

1.Hong Kong (HKG)

Polar Air Cargo Air Freight Pricing

The air freight pricing for Polar Air Cargo USA is not fixed and varies based on multiple factors.
1.Pricing Factors
Polar Air Cargo's air freight rates fluctuate based on cargo type (general/special), weight, route, and timing requirements. Quotations can be obtained through the official website or by contacting a freight forwarder.
2.Polar Air Cargo Air Freight Pricing Examples (Not Real-time)
Since Polar Air Cargo's air freight rates are time-sensitive and subject to various factors, the following pricing examples are for reference only:
(1) Destination Port (North America Routes from Shenzhen)
Validity Period: September 23, 2024 - September 29, 2024

(2) Destination Port (Europe Routes from Shenzhen)
Validity: September 23, 2024 - September 29, 2024

(3) Destination Port (Japan Routes from Shenzhen)
Validity: September 23, 2024 - September 29, 2024

Notes:
1.N/A: Not applicable or no such service.
2.HD Discount: Likely refers to "High Density Cargo Discount."
3.1:200, 1:300: Cargo density ratios (volume-to-weight ratios).

Additional Remarks:
1.Special rates for heavy cargo apply only to shipments weighing over 500 kg gross weight. Please inquire in advance; inquiries for light bulky cargo and palletized cargo are also accepted!
2.AS level bills of lading are not allowed on PO flights! The transfer point rates include trucking fees. For small shipments at the transfer point, please note the minimum transfer fee. If the weight of the small shipment does not meet the minimum transfer weight, the trucking fee should be charged at the minimum rate separately!
3.The prices listed above already include MYC $15.00/kg (effective from October 16), XD $1.20/kg, MYC $4.50/kg (NRT), and THC $0.50/kg; charged based on the chargeable weight.
4.Bill of lading fee: RMB 50 per bill of lading; gate entry fee: RMB 40.00 per bill; customs declaration fee: RMB 250 per bill.
5.ICS information processing fee: RMB 40.00 per HAWB, with a minimum of RMB 40.00 per shipment.
6.Customs manifest transmission fee: RMB 10.00 per MAWB (for multiple sets of documents, RMB 10.00 per set) (applicable from September 1).
7.CCA amendment fees: RMB 300.00 per change for the master bill of lading, and RMB 80.00 per change for the house bill of lading.
3. Specific Examples of Polar Air Cargo's Air Freight Services
(1) Services Originating from Hong Kong
• Route Coverage: Air freight services are available from Hong Kong, with connections via Zhengzhou, Xiamen, and other cities.
(2) Wuxi to Europe Direct Line
• Transport Route: Cargo is shipped directly from Wuxi to Leipzig/Halle Airport (LEJ) in Germany via Polar Air Cargo (PO), followed by distribution to various locations across Europe.
• Cargo Types: All types of cargo are accepted (general cargo, sensitive goods, oversized items, loose cargo, etc.), with no restrictions.
• Advantages: Fast transit times and full coverage of the European region.
(3) Guangzhou/Shenzhen Direct Flights to North and South America, Middle East
• Core Routes:

• Guangzhou Departure: Direct flights to U.S. East Coast cities such as Cincinnati (CVG) and Chicago (ORD) with ample flight capacity from December 23 to 29.
• Shenzhen Departure:
• Block-Space Charter to Los Angeles (LAX): Fixed freighter space is booked to prioritize the transportation of bulk cargo (suitable for shipments over 16.5 cubic meters, with pallet pricing available upon request).
• Thursday Direct Flight to LAX: Fixed slots with stable transit times.

(4) Shanghai to Europe Direct Line
• Direct Flight to Leipzig (LEJ): Cargo is shipped directly from Shanghai to Leipzig, with seamless connections to various European destinations.
• Flexible Cargo Handling: Both light bulky cargo (large volume but low weight) and loose cargo are accepted, with pricing based on the higher of the actual weight or volumetric weight.
(5) Guangzhou to Cincinnati (CVG), USA
• Flight Frequency: Daily flights (coded as D234567), with a fixed position on pallet 7.
• Cargo Types: Loose cargo and palletized goods are accepted.
• Cut-off Time: The latest delivery date to the Guangzhou operation center is December 6.
Service Highlights
1.Block-Space Charter Advantage: Priority handling for bulk cargo at a lower cost.
2.Direct Flights + Transfers: Coverage of major global hubs to minimize transfer delays.
3.No Cargo Restrictions: Both light bulky and loose/palletized cargo can be handled.
4.Fixed Slots: Stable flight capacity during peak seasons to avoid booking risks.
Key Terminology Explanations
• Light Bulky Cargo: Cargo with a high volume-to-weight ratio (e.g., cotton, foam), with freight charges calculated based on volume.
• Block-Space Charter: Booking a fixed position on a freighter, suitable for large-volume shipments.
• CBM: Cubic meters (a unit of cargo volume).

Characteristics of Polar Air Cargo's Air Freight Services

1.Core Business and Route Coverage
Polar Air Cargo primarily operates regularly scheduled freight routes, covering Asia, Europe, Australia, New Zealand, and other regions in the Americas, with particular strengths in the U.S. East Coast and Central and South American routes. For example:

• Direct Flights to Key Hubs: These include Cincinnati (CVG), Chicago O'Hare (ORD), Miami (MIA), etc. These hubs are centers for e-commerce goods and trade, facilitating the transfer of cargo to North America and Central and South American markets.
• Specialty Routes to Central and South America: The company supports transfers to off-point destinations such as Bogotá (BOG), Buenos Aires (EZE), Santiago (SCL), etc., offering stable services and competitive pricing.

2.Cargo Types and Operational Features
(1) Wide Range of Cargo with Some Restrictions

• Accepted Cargo Types: General cargo, perishable goods (e.g., fresh food), and lithium battery–containing goods (must comply with PI 966/967/969/970 Section II standards).
• Restricted Cargo Types: Pure lithium battery shipments are not accepted. For oversized single pieces of cargo (e.g., over 2 tons), the handling conditions at the destination port must be confirmed in advance. Some South American destinations may incur additional fees due to insufficient unloading equipment.

(2) Preference for Bulk and Heavy Cargo
Polar Air Cargo's freighter fleet is particularly suitable for transporting single palletized or oversized cargo, such as large e-commerce items or industrial equipment. However, the unloading capacity at the destination port should be noted.
3.Timeliness and Pricing Advantages
(1) High-Frequency Flights and Timeliness Assurance:

• U.S. Routes: Flights operate from Tuesday to Sunday, with express shipments on Sundays requiring cut-off one day in advance.
• Direct Flight Benefits: For example, the Thursday direct flight to Miami (MIA) quickly connects to Central and South American markets, with frequent truck transfers that reduce transit times.

(2) Competitive Pricing:

• The company offers low-cost, stable services in Central and South America and Eastern Canada, suitable for e-commerce goods and bulk shipments.
• For large-volume, lightweight cargo (light bulky goods), air freight charges may be more advantageous.

4.Risk Management and Operational Requirements
(1) Destination Port Restrictions
Some South American destinations (e.g., Cleveland (CLE)) have infrastructure limitations. Unloading conditions for oversized cargo must be confirmed in advance to avoid incurring high crane fees.

(2) Documentation and Compliance

Complete cargo information must be provided, especially for lithium battery–containing goods, which must comply with international transportation standards to avoid customs delays.
5.Market Positioning and Customer Service

(1) Specialization in E-commerce and Trade Cargo

The company focuses on serving cross-border e-commerce and trade businesses, providing logistics solutions with direct flights from China (e.g., Shenzhen and Guangzhou) to Europe, the Americas, and Central and South America, meeting high-timeliness demands.

(2) Customized Services

Flexible operational solutions are provided based on the characteristics of different cargo types (e.g., perishable goods), such as prioritizing flights or arranging cold chain transportation.

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