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Turkish Cargo Introduction

Company Name: Turkish Cargo (Turkish Airlines' cargo brand)
Global Standing: Ranked the world's third - largest air cargo company by 2023, with a 5.4% market share and routes spanning Europe, Asia, Africa, and the Americas.
Turkish Airlines' China - to - global air freight intro: Turkish Cargo, the freight division of Turkish Airlines, was founded in 1933 and is a member of the Star Alliance. It holds a significant position in the global air cargo sector, particularly in shipping goods from China to destinations worldwide. The company has established a strategic presence in key Chinese cities, including Beijing, Shanghai, Guangzhou, and Hong Kong. Leveraging its Istanbul hub, Turkish Cargo connects shipments to 290 destinations globally.
Contact (China Mainland): 400 - 85292 - 93
Official Website: www.turkishcargo.com
https://www.turkishairlines.com/ (Turkish Airlines' official website, including the cargo business section)
China Main Bases: Guangzhou, Beijing, Shanghai, Hong Kong
IATA Code: TK
ICAO Code: THY
Fleet Size: As of 2025, the fleet includes 228 dedicated cargo aircraft, such as Boeing 777s, 787s, and Airbus A330Fs, with plans to add Boeing 737MAX and Airbus A350s.
Services: Offers transportation for general cargo, pharmaceuticals (CEIV Pharma certified), oversized items, and emergency supplies. Provides differentiated services like TK SMART (economy), TK PREMIUM (priority), and TK URGENT (express).

Turkish Cargo Offices in China

Turkish Cargo has multiple local offices in China. Here are some of their addresses and contact details:
1.Beijing Office
Address: Rooms 808 & 809, Block C, Lufthansa Center, 50 Liangmaqiao Road, Chaoyang District, Beijing
Contact Person: Nihad
Established: February 26, 1999 (Turkish Airlines' first branch in China)
Phone: Customer Service Hotline: 400-809-1070
Cargo Hotline: +86 13810774552 (Beijing Cargo Contact)
2.Shanghai Office
Address: Suites 522 & 439, Shanghai Centre, 1376 Nanjing West Road, Jing'an District, Shanghai
Established: November 3, 1999 (Head Office)
Phone: Office Line: 021-32220022
Cargo Hotline: +86 13816031230 (Shanghai Cargo Contact)
3.Guangzhou Office
Address: Room 6107, CITIC Plaza, 233 Tianhe North Road, Tianhe District, Guangzhou
Established: January 21, 2011
Phone: Customer Service Hotline: 400-107-7270
Cargo Hotline: +86 13925176062 (Guangzhou Cargo Contact)

Turkish Airlines Cargo Booking Guide

Turkish Airlines offers air cargo booking services from China to global destinations. Here's a guide for reference when arranging shipments.
1.Understand Booking Requirements
Before booking, ensure you have the following information:
(1) Cargo Information: Type, quantity, weight, volume, and packaging method. This helps the airline assess transportation needs and safety.
(2) Transportation Requirements: Origin, destination, transit time, and flight preferences. Choose suitable flights based on your needs.
(3) Contact Information: Provide accurate contact details for communication during transportation.
2.Visit the Turkish Airlines Official Website
(1) Open your browser and enter "http://www.turkishairlines.com" or “www.turkishcargo.com” to access the Turkish Airlines official website.
(2) On the homepage or in the cargo section, locate the booking-related page or link.
3.Fill in Booking Information
(1) On the booking page, complete the booking form with your cargo and transportation details.
(2) Include a detailed description of the cargo, quantity, weight, volume, and select origin, destination, transit time, etc.
(3) Provide contact information for communication purposes.
4.Submit Booking Request
(1) Carefully review the booking information for accuracy.
(2) Click the submit button to send the booking request to Turkish Airlines.
5.Wait for Confirmation and Reply
(1) After submission, wait for Turkish Airlines to confirm and reply.
(2) The airline will typically contact you shortly via email or phone to confirm booking details and costs.
(3) For modifications or cancellations, contact the airline promptly.
6.Payment and Completion
(1) Once booking details and costs are confirmed, pay the transportation fees as instructed.
(2) Upon payment, you'll receive a booking confirmation, completing the process.
7.Notes
(1) Plan Ahead: Schedule transit times and flights in advance for more flexibility.
(2) Accurate Information: Ensure accuracy and completeness of provided information to avoid delays or additional costs.
(3) Timely Communication: Address any questions or changes promptly with the airline.

Turkish Airlines Cargo Booking Agent in China

Turkish Airlines Cargo Booking Agent in China - Goodhope Logistics

Turkish Airlines Cargo Tracking

1.Tracking Website
Turkish Airlines offers cargo tracking services. Visit www.turkishairlines.com or www.turkishcargo.com and enter your Air Waybill (AWB) number to track your cargo's real-time status and location.
2.Agents
If you ship through a Turkish Airlines agent, you can also track your cargo via their official website or customer service. However, it's recommended to use the official Turkish Airlines website for accurate and timely information.
3. How to Track
(1) Visit the Turkish Airlines Official Website:

• Open your browser and enter the official website address of Turkish Airlines.
• On the homepage or the cargo tracking page, locate the cargo tracking input box.

(2) Enter the Air Waybill Number (AWB):
In the input box, enter your Air Waybill Number (AWB). Please note that the AWB is typically a series of numbers or a combination of numbers and letters, and the format may vary depending on the airline. For Turkish Airlines, the AWB may look like “235-12345678” or “23512345678.”
(3) Submit the Tracking Request:
After entering the AWB, click the “Track” or similar button to submit your tracking request.
(4) View the Tracking Results:
The system will display the current status, location, and possible transportation history of your cargo. Review this information carefully to stay updated on the latest status of your shipment.
(5) Contact Customer Service:
If the tracking results are not as expected or if you have any questions, you can contact Turkish Airlines’ customer service department. Provide them with your tracking details and the issues you are facing, and they will offer professional assistance and solutions.
4. Important Notes
(1) Ensure Accurate Information:
When entering the Air Waybill Number, make sure the information is accurate and complete. Any errors or omissions may lead to incorrect tracking results.
(2) Track Promptly:
It is recommended to track your shipment as soon as it is dispatched to stay informed about its status and location in a timely manner.
(3) Protect Personal Information:
During the tracking process, please safeguard your personal and cargo information. Avoid sharing sensitive details with untrusted third parties.

Turkish Cargo International Air Route Information

1.Turkish Cargo has established multiple international air routes from China to global destinations, including but not limited to:

Important Notes:
1.Connecting Destinations: From Istanbul Airport (IST), you can connect to numerous destinations worldwide, including Europe, Africa, the Middle East, the Americas, and more.
2.Flight Information: Specific flight details are subject to change. It is recommended to check the Turkish Airlines official website or contact customer service to confirm before your trip.

2. Transferable Airports

Turkish Cargo Air Freight Rates

Turkish Cargo air freight rates are not fixed and may vary depending on a range of factors.
1.Pricing Factors
Turkish Airlines air freight rates vary based on cargo type (general/special), weight, route, and urgency. Obtain quotes via the official website, customer service hotline, or agents.
2.Turkish Airlines Air Freight Rate Examples (Non-Real-Time)
Due to the time-sensitive nature of Turkish Airlines' air cargo rates and the influence of various factors, the following price examples are provided for reference only:
Freight Rates for Bosaso Airport (BSA), Somalia

Notes:
1.Included Costs:
Fuel Surcharge: Europe, Middle East, Central Asia, Africa, Americas ¥6.00/KG (MIN: 50RMB)
Security Surcharge: ¥1.00/KG (MIN: ¥50.00)   Loading Fee: 0.35/KG
ICCS Transit Fee: ¥0.50/KG (General Cargo MIN: ¥50.00/Ticket Lithium Battery Cargo MIN: ¥100.00/Ticket)
2.Excluded Costs:
AMS Fee for US-bound Cargo: ¥50.00/HAWB
ICS/ENS Fee for Europe-bound Cargo: ¥50.00/MAWB
Bill of Lading Fee: ¥145.00/Ticket (Direct Single/One Main and One Sub-applicable)
One Main and Multiple Subs: ¥75.00/Sub-single
3.No AS (Any) grade can be booked. Inquire separately if confirmation is needed.
4.For more flight information, visit the TK website: https://www.turkishcargo.com.tr/en/online-services/shipment-tracking

Turkish Airlines Air Freight Service Features

1.Strategic Location and Efficient Logistics Network
(1) Turkey is at the Europe-Asia crossroads, a key transport hub. Istanbul Ataturk International Airport (IST), with fine facilities and rich routes, greatly facilitates international freight.
(2) Turkish Air Cargo has a broad logistics network covering many nations and regions. It cooperates closely with airlines and freight agents to offer clients fast, punctual transport services, meeting diverse transport needs.
2.Diversified Transport Modes and Customized Services
(1) Turkish Air Cargo provides various transport options, like scheduled flights, chartered services, and consolidated shipments. Customers can choose based on cargo type, quantity, and time requirements.
(2) For special cargo, it offers specialized services like TKPREMIUM and TKURGENT. TKPREMIUM is for key/urgent cargo, while TKURGENT offers the fastest solution for express cargo.
3.Advanced Information Management System
Turkish Air Cargo uses an advanced information management system for full - scale, visual, and informative cargo transport. Customers can track cargo status and location anytime via an online system, enhancing transport transparency and controllability.
4.Environmental Protection and Sustainable Development
Turkish Air Cargo emphasizes eco - protection and sustainable development, promoting green logistics. It uses eco - friendly packaging materials and technologies to minimize environmental impact and achieve green transport.
5.One-Stop Service and Professional Team
(1) Turkish Air Cargo offers one - stop services, including customs clearance, inspection, warehousing, and distribution, simplifying the process. Customers enjoy professional services from booking to after - sales.
(2) It has a team of experienced professionals providing full - process tracking, consulting, and solutions, whether for cargo packaging, customs inspection, or warehousing and distribution.
6.Competitive Pricing and Flexible Options
Compared to other international transport methods, Turkish Air Cargo is relatively cost - effective, suitable for SMEs. Customers can choose based on their needs and budget, meeting different transport requirements.

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