Home >> Potential Problems in the Operation Process of International Express
The goods are not delivered in time, the shipping mode can not offer service and the agent needs to be replaced, the customer needs to return the goods, and the goods are deducted by customs.
The choice of agents: information aboout weight, size, transit speed, speed of handling problem shipment, additional services provided by warehouse, time of payment, daily delivery volume of agent's own express account, and requirements of agent's shipping mode for product information (for example, when DHL international express can transports batteries, some agents need MSDS, and others will offer help.) provided by different agents of the same shipping mode and the attitude of the agent are different.
A stable agent, which can deliver the goods to the receiver quickly and safely, and provide additional risk tips and low price. (express fee, quantity, size and additional fee) , can save a lot of costs for the customers. The choice of a good agent is usually reflected in the long-term daily cooperation. In the special case for single set of goods, the agent should be considered to meet the specific needs of customers. Customers require low price, short transportation time, and service for sensitive products.
The choice of shipping modes and the international express are usually confirmed with customers in advance. Under special circumstances, it is necessary to reconfirm with the customers. For example, the shipping mode previously confirmed is unable to offer service due to overweight of the goods and its inability of completing export customs declaration and tax refund, remote surcharge, lack of detailed information about material / purpose / customs / code, soft cartons, wooden case with removable board.
Pick up / deliver the goods. If the goods have not arrived at the warehouse, the goods should be delivered to the warehouse in time according to the cut-off time. Possible problems of delivery: delay of delivery to the Hong Kong International Express warehouse.
The most obvious is that if the goods are not delivered in time according to the cut-off time of various shipping modes on Friday night and Saturday morning, they may be unable to catch up with the Hong Kong bus on Saturday, and can not deliver the goods to Hong Kong DHL, FEDEX, UPS and TNT that night, so they can only wait for the transit bus on Monday afternoon. Such late delivery may result in the delay of the whole international express delivery about three days.
The most ideal time for delivery is to deliver the goods to the agent warehouse 2 ~ 3 hours before the warehouse is cut off. It is very different between cut off time of the warehouse and document off time.
If you want to catch up with the Hong Kong bus on the same day, you must deliver the goods to the agent warehouse within the specified time, and prepare the information to solve the possible deduction, so as to catch up with the bus of the day.
Packaging requirements: in contact with the customer, we need to confirm with the factory or the shipper what kind of packaging is: Cartons, wooden cases, weight of single piece.
According to the requirements of different express shipping modes in different countries, we should check the possible costs and problems and inform the customers in advance, so that the customers can modify the packaging and know the potential problem.
Information: commercial invoice, information of the goods, certificate of origin, original or electronic version.
The details of the invoice, the address, telephone number, contact, individual to individual, company to company; whether the tax number needs to be shown in the invoice, whether the address is remote, and if yes, the customer should be prompted for the additional charges;
Product name, material percentage, usage, whether the product name contains sensitive words, if so, confirm with the customer whether the words need to be changed. Sensitive product name is very likely to cause customs inspection, express company inspection, return by express company, export and import customs need additional documents, etc., or it may lead to stuck in customs;
Value of goods: a reasonable value of goods can be safely and quickly released by the customs. European countries will not only impose fines on the consignees for under declared value of goods, but also fine the delivery companies.
Invoice number and date, signature
The consignor or or the receiver is required to provide us with the commercial invoice, which is very important. After receiving the invoice, we should help the customer check the invoice according to the above requirements, and ask the customer to provide and modify the invoice in advance.
For those who do not know how to prepare the commercial invoice, we are required to help prepare this information. We must provide a statement to the customer: "this" commercial invoice "is used for customs declaration at the destination and should be provided by the customer himself. We will not be responsible for the possible liability caused by filling in the invoice.".
At the same time, the completed original invoice (EXCEL form) should be sent to the customer, and the screenshot should not be given to the customer for checking, because when the goods arrive at the destination, the customs may ask the consignee to provide the original invoice for verification.
Change the packing and information of the weight and size after receiving of the goods. The in formation of received goods are usually put into the system according to the size and weight of the goods delivered to our warehouse. If the packaging needs to be changed, it must be confirmed with the customer, so as to avoid the damage and loss of the products, and the customers will blame us later.
Carton: if the carton is too fragile, FedEx does not accept too fragile one, but DHL can barely do it; soft carton is very likely to deform, and if it is light goods, it is very likely to produce volume weight. It is necessary to prompt customers that the size of the goods arriving at our warehouse may be larger than the original size of the box.
Wooden case: whether there is removable board or not, if not, the customer is required to provide the letter of guarantee in advance. The cost of wooden case should be told to the customer in advance, and the cost of movable board should be explained clearly to the customer in advance
Weight of single piece: whether the weight of a single piece is more than 35kg and 68kg. If the weight exceeds 35kg or 68kg, please tell the customer the extra cost.
Tape: some shipping modes can't accept yellow tape to pack boxes, Change of packing: if the received box is broken or the shipping mode has requirements for the weight of a single piece of goods, it is necessary to change the package. If the package needs to be changed, the customer should be informed of the charge of RMB 50 in advance.
Full package, Taobao overseas customers have such a demand, whether to remove the outer packaging of small packages and then put them into large cartons, or to remove them, which should be according to the customer's requirements.
7.Bill: when the goods arrive at our warehouse or agent warehouse, we need to make the bill to the customer immediately. The size and weight are based on the original goods arriving at our warehouse. If the customer requires to modify the packaging, the bill should be made in advance according to the approximate modified size and weight. There's an advantage to making bills in advance
Have shipments want to order, or have more questions about shipping from China, why not contact with our sales now?
