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Etihad Cargo Overview

Company Name: Etihad Cargo
Profile: Established in September 2004, Etihad Cargo is the freight and logistics arm of Etihad Airways, based in Abu Dhabi, UAE. It leverages Etihad Airways' global network to provide freight services across five continents, including general cargo, temperature-controlled transport, live animals, and hazardous materials.
Parent Company: Etihad Airways, founded in November 2003, is the UAE's national airline and the second-largest after Emirates.
Etihad Cargo China-to-Global Air Freight Overview: Etihad Cargo operates air freight services from China to global destinations, leveraging Ezhou Huahu Airport (Asia’s first dedicated cargo hub) and Shenzhen Bao’an Airport as its core hubs in China. In partnership with SF Airlines, it provides over 600 tons of weekly outbound capacity, covering 25 Chinese cities including Shanghai, Beijing, and Zhengzhou. By expanding China-UAE air cargo routes and international networks such as Ezhou-Frankfurt (via Abu Dhabi), Etihad Cargo specializes in serving cross-border e-commerce, high-value cargo, and temperature-controlled transport, achieving an annual shipment volume of 5,700 tons. Combining dedicated freighters and passenger aircraft belly capacity, it efficiently connects China with Europe, the Middle East, and global markets, aligning with the Belt and Road Initiative. The company’s Chinese-language website enhances localized services, offering seamless booking, tracking, and customer support.
Website: www.etihadcargo.com
Contact Numbers:

• International Freight Services: +971 2 599 0099 (outside UAE) or 800 2535 (free within UAE).
• China Customer Service: +86 400882 2050 (Mandarin service).

Chinese Hubs: Ezhou Huahu International Airport, Zhengzhou Xinzheng International Airport, Guangzhou Baiyun International Airport, Shenzhen Bao'an International Airport.
IATA Code: EY
ICAO Code: ETD
Fleet and Capacity: Etihad Cargo owns 9 freighters (Boeing 747-8F, 777-200F, and Airbus A330-200F) and accesses over 100 passenger aircraft belly-hold slots from Etihad Airways, covering 96 global freight destinations.

Etihad Cargo Offices in China

Etihad Cargo has established offices in multiple Chinese cities to facilitate air freight operations. Below are the addresses and contact details:
1.Beijing
(1) Import Ground Agent
Beijing Aviation Ground Services Co.
Address：BGS Cargo Terminal, No. 566-11, Shunping Road, Beijing Tianzhu Free Trade Zone, Shunyi District, Beijing, P.R. China
Tel: +86 10 61846329
E-mail: bgs_import@163.com
Hours: 24 hours a day
(2) Cargo Office
Contact: Cherry Li Wan
Address: W2503, 25/F, West Tower, Twin Towers, No. B12 Jianwai Avenue, Chaoyang District, Beijing 100022, P.R.C.
Zip code: 100022
Tel: +86 10 8521 7925
E-mail：JacquelineN@etihad.ae、WLi@etihad.ae、CargoCSPEK@etihad.ae
Website: https://www.etihadcargo.com 
Hours: Monday through Friday 9:00 - 18:00, closed Saturday through Sunday
2.Beijing Daxing
Import Ground Agent
Beijing AVIC Xianglong Aviation Service Co.
Address： Beijing Daxing International Airport BCS International Cargo Terminal
Tel：18518060569
E-mail ：bcscgo_lc@163.com
3.Ezhou Huahu
(1) Export Ground Agents
Ezhou Shunjia Aviation Ground Service Co.
Address：Huahu Airport, Ezhou City, Ezhou, China
Tel: +86 711-3689057
E-mail: stowage@ehuict.com
(2) Import Ground Agent
Address: Huahu Airport, Echeng District, Ezhou City, China
Tel: +86 711-3689078
E-mail: inport@ehuict.com, bhall@ehuict.com
(3) Cargo Office
Contact person: Mr. Ding Minghui
Address: International Cargo Terminal, Tianhe International Airport, Huangpi District, Wuhan City, Hubei Province, China
Tel: +86 18627884770
E-mail：mding@etihad.ae、CargoCSWUH@etihad.ae
Website：www.etihadcargo.com
4.Guangzhou
(1) Export Ground Agent
China Southern Airlines
Address： Baiyun Cargo Terminal Co.
Tel: +8618122772273
E-mail: gjcgk@csair.com
Hours: 24 hours a day, all year round
(2) Import Ground Agent
China Southern Airlines
Address： Baiyun Cargo Terminal Co.
Tel: +8618122772270
E-mail: csncargo_tix@csair.com
Hours: 24 hours a day, all year round
(3) Cargo Office
Contact: Zhou Luyao
Tel: +86 10 8521 7959
E-mail: LuyaoZ@etihad.ae, cargocscan@etihad.ae
Website: www.etihadcargo.com
Time：Monday to Friday 9:00 - 18:00, Saturday to Sunday closed
5.Shanghai
(1) Import Ground Agent
Shanghai Pudong International Airport Public Cargo Co.
Address: No. 501, West Riverside Road, Shanghai, 201207, China
Zip code: 201207
Tel: +86 21 68357566
E-mail: t3dd.import@pactl.com, t3dd.customerservice@pactl.com
Website：www.pactl.com/
Hours: 24 hours a day
(2) Cargo Office
Contact Person：Ji Jinjin
Address: Room 807, 8th Floor, Tower S2, Bund Finance Center, 600 East Zhongshan 2nd Road, Shanghai, 200010, P.R. China
Zip code: 200010
Tel: +86 21 8028 4155
E-mail: JacquelineN@etihad.ae、AliceJ@etihad.ae、xiaoyuw@etihad.ae、CargoCSPVG@etihad.ae
Website: www.etihadcargo.com
Time：Monday to Friday 9:00 - 18:00, closed Saturday to Sunday
6.Hong Kong
(1) Export Ground Agent
Paramount Hong Kong Express Limited
Contact Person: Mr. Hui On Tong (General Manager Operations)
Address: Unit E-F, 27/F, YHC Building, 1, 1A & 1B Sheung Yuet Road, Kowloon Bay, Hong Kong.
Telephone: +852 2759 9899
Email: eycgo@parexpress.net, cwu@etihad.ae, mlau@etihad.ae
Hours: Monday to Saturday 9:00 - 13:00, Sunday 13:00
(2) Import Ground Agents
Asia Airfreight Terminal
Address: 10 Chun Ping Road, Hong Kong International Airport, Chek Lap Kok, New Territories, Hong Kong
Tel: +852 2949 7628
E-mail: imp_doc@aat.com.hk
Website: www.aat.com.hk/
Hours: 24 hours a day
(3) Cargo Office
Contact Person: Mr. Wu Zhiheng
Address: Room 511, 5/F, Asia Airfreight Terminal, 10 Chun Ping Road, Hong Kong International Airport, Chek Lap Kok, New Territories, Hong Kong.
Telephone: +852-97856020
Email: cwu@etihad.ae, mlau@etihad.ae
Website: www.etihadcargo.com
Hours: Monday through Friday 9:00 - 18:00, closed Saturday through Sunday.
7.Taipei
(1) Export Ground Agents
Pacific Express Co.
Contact：Mr. Vincent Chou (General Manager, Freight Sales)
Address: 8F, No. 137, Sec. 2, Nanjing East Road, Taipei, Taiwan, R.O.C.
Tel: +886 22516 6215
E-mail：pccgo@pacificexpress.com.tw、vincent.chou@pacificexpress.com.tw
Website：www.etihadcargo.com
Hours: Monday through Friday 9:00 - 17:30, closed Saturday through Sunday
(2) Cargo Office
Contact：Henry Jacqueline (Regional Manager)
Tel: +86-21-80284155
E-mail：Jacquelinen@etihad.ae
Website: www.etihadcargo.com
Time：Monday to Friday 9:00 - 17:30, closed Saturday to Sunday

Etihad Cargo Booking Guide

Etihad Cargo provides air freight booking services from China to global destinations. Below is a reference guide for booking:
1.Booking Methods
(1) Online Booking: Visit the official website (http://www.etihadcargo.com/), navigate to the "Online Booking" page, and submit your request.
(2) Customer Service Booking: Chinese clients may call the hotline +86 400 882 2050 (Chinese service) or contact a local freight forwarder.
2.Booking Process
(1) Submit Requirements: Provide cargo type, weight, dimensions, origin/destination airports, and delivery time requirements.
(2) Confirm Rates: Obtain quotes based on the route and cargo type (general cargo, temperature-controlled, dangerous goods, etc.).
(3) Secure Space: Confirm the rate and reserve cargo space by signing a transportation agreement.
(4) Arrange Pickup: Submit customs clearance documents (e.g., air waybill, packing list, invoice) and schedule pickup or deliver goods to a designated warehouse.
3.Special Cargo Handling
(1) Dangerous Goods/Temperature-Controlled Cargo: Requires advance declaration and compliance documents (e.g., MSDS, temperature control certificates).
(2) Live Animals/Valuable Items: Requires separate applications and specialized protective equipment.
4.Transit Time
(1) Europe/Middle East Routes: Typically 1–3 days for direct flights; other regions via Abu Dhabi hub, total 3–5 days.
(2) Priority Service: Opt for "Priority" service for expedited handling.
5.Costs & Payment
(1) Billing Standards: Charged based on the higher value between actual weight and volumetric weight (1 CBM = 167 kg).
(2) Surcharges: Includes fuel surcharge, security fees, and destination handling charges; confirm in advance.
(3) Payment Methods: Prepaid (RMB/USD) or collect (subject to credit approval).

Etihad Cargo Booking Agent in China

Etihad Cargo’s authorized booking agent in China - Goodhope Logistics

Etihad Cargo Tracking & Tracing Guide

Below is a guide for cargo tracking and tracing:
1.Official Tracking Channels
(1) Website Tracking
• Website: www.etihadcargo.com
• Steps:

• Go to the "Cargo Tracking" section on the website.
• Enter the 11-digit Air Waybill (AWB) number (found on shipping documents).
• View real-time status, including departure, transit, arrival times, and current location.

（2）Mobile App Tracking
• Download: Search "Etihad Cargo" on Google Play or the App Store.
• Features: Real-time tracking, flight schedules, and status notifications.
2.Agent Tracking Services
Etihad Cargo partners with global freight forwarders. Track cargo via:
(1) Agent Platforms: Use the forwarder’s website/app and enter the AWB number.
(2) Agent Hotlines: Contact the agent’s customer service with the AWB and cargo details.
(3) Value-Added Services: Some agents provide detailed updates, including handling times or delay reasons.
3.Third-Party Tracking Platforms
Use third-party platforms compatible with multiple airlines by entering the AWB number.
4.Tracking Notes
(1) AWB Number: Safeguard the 11-digit AWB as the sole tracking reference.
(2) Status Delays: Extreme weather or system updates may cause delays; refresh every 4–6 hours.
(3) Assistance: For unresolved issues, contact Etihad Cargo at +971 2 599 0000 or email customer.service@etihadcargo.com.

Etihad Cargo International Air Routes

Etihad Cargo offers extensive international air routes from China to global destinations, including but not limited to:

Additional Notes:
1.Coverage

• Europe: Frankfurt (FRA), Paris (CDG), London (LHR)
• Middle East: Abu Dhabi (AUH) hub connecting to the Middle East and Africa
• Interlining Network: Connecting flights via Abu Dhabi to 15 global core cities.

2.Cargo Types:

• E-commerce packages, high-value cargo (electronics, auto parts), general cargo, and temperature-controlled pharmaceutical cold chains.

3.Capacity Expansion:

• In 2025, wet-lease Boeing 747 freighters to increase China flights to 18 weekly, boosting main-deck capacity by 18%.

Etihad Cargo Air Freight Pricing

Etihad Cargo air freight rates are subject to change based on several factors.
1.Pricing Factors
Freight rates vary by cargo type (general/special), weight, route, and transit time. For quotes, contact Etihad Cargo via their official website, customer service hotline, or authorized agents.
2.Etihad Cargo Air Freight Price Examples (Non-real-time)
The following prices are for reference only and are subject to change:
Wuhan Departure Price List

Notes:
1.Quotes exclude: Customs declaration fee (RMB250.0/BL), information fee (RMB100), and bill of lading fee (RMB150.0/BL) (inclusive of one master and one house; additional charges apply for multiple houses).
2.Lithium battery operation fee: RMB600/BL.
3.Pallet fee: RMB150/pallet (pallet + shrink wrapping + strapping: RMB150/pallet; shrink wrapping + strapping: RMB90/pallet; strapping or shrink wrapping only: RMB60/pallet).
4.CCA fee: RMB800/session.
5.Overtime fee: RMB200/BL (applicable for weekend airport delivery or customs clearance).
6.Cancelled shipments will incur a bill of lading cancellation fee of RMB200/BL, a return handling fee of CNY150/ticket + RMB0.3/KG (charged for both inbound and outbound), and a storage fee of RMB0.2/KG (if applicable).
7.For connecting flights via narrow-body aircraft (32A/320/321), note the restrictions: single piece weight not exceeding 150KG and dimensions not exceeding 21411080.

Etihad Cargo Air Freight Service Features

1.Core Hub Layout
(1) Chinese Hubs: Centered on Ezhou Huahu Airport (Asia's first dedicated freight hub) and Shenzhen Bao'an Airport, with truck networks covering 25 Chinese cities including Shanghai, Beijing, and Zhengzhou for last-mile distribution.
(2) Global Transit Hub: Leveraging the Abu Dhabi (AUH) hub to connect Europe (Frankfurt, Paris, London), the Middle East, Africa, and South Asia, and seamlessly linking to 15 global core cities.
2.Strategic Cooperation Network
(1) SF Airlines Joint Venture: Enhanced China-UAE freight routes (e.g., Shenzhen-Abu Dhabi with 6 weekly flights), providing over 600 tons of weekly outbound capacity for e-commerce and high-value cargo.
(2) Intermodal Transport: Partnered with DB Schenker to launch routes like Ezhou-Frankfurt (via Abu Dhabi), with an annual freight volume of 5,700 tons to strengthen the China-Europe supply chain.
3.Specialized Transport Solutions
(1) Special Cargo Services:

• Lithium Battery Transport: Supports two-part lithium batteries compliant with IATA standards (PI966/967/969/970).
• Temperature-controlled Transport: Dedicated temperature-controlled compartments for pharmaceuticals and fresh products.
• Hazardous Materials/Live Animals: Customized packaging and independent operational processes.

(2) High-value Cargo: Prioritized electronics and auto parts with real-time tracking and insurance services.
4.Efficient Capacity and Transit Time
(1) Full Freighters + Passenger Aircraft Belly Hold: Operates freighters like Boeing 747-8F and 777F, and accesses over 100 passenger aircraft belly slots from the parent company.
(2) Transit Time:

• Europe/Middle East: 1-3 days direct.
• Global: 3-5 days via Abu Dhabi transit, with "Priority" express service available.

(3) 2026 Expansion: Increase China flights to 18 weekly, boosting main-deck capacity by 18%.
5.Local Service Support
(1) Chinese Website and Customer Service: Offers a Chinese interface and dedicated hotline (+86 400882 2050) for simplified booking and tracking.
(2) Flexible Payment: Supports RMB prepayment or collect payment (subject to credit approval), with transparent additional fees.
6.Strategic Market Alignment
(1) E-commerce: Optimized routes for e-commerce packages (e.g., Ezhou-Abu Dhabi with 7 weekly flights) to enhance logistics efficiency.
(2) Belt and Road Initiative: Strengthens China-Middle East and Africa trade channels through China-UAE routes.
7.Compliance and Safety Assurance
(1) Strict Documentation Review: Hazardous materials require MSDS, and temperature-controlled cargo requires temperature record certificates.
(2) 24/7 Monitoring: Real-time tracking on the official website (enter AWB number) with status push notifications at key nodes.