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How to make a complaint to the Taobao consolidated shipment
How to make a complaint to the Taobao consolidated shipment? It may be a question for many Taobao e-shoppers overseas. Because you may encounter all sorts of problems during the process from the completion of your order on Taobao. com to the receiving of the goods when you order the services provided by the Taobao official freight or by the international logistics companies (4PX Express, SF Express, Cainiao Logistics, Lazada Global Shipping and China Oriental Express) which have an official cooperation with Taobao. com.
And the goods will be sent out from your supplier’ s factory to the warehouse of Taobao consolidated shipment, then complete the customs clearance in China, arrive in the destination country or region by an international shipping, complete the import customs clearance, arrive at the warehouse of Taobao consolidated shipment, be taken from the warehouse by the local express company or freight forwarder and finally received by you. Here are some problems encountered by the overseas e-shoppers:
- My package is rejected by the warehouse of Taobao consolidated shipment.
- My package has arrived at the warehouse of Taobao consolidated shipment but I want to return goods because I don’t want this order anymore.
- My package has arrived at the warehouse of Taobao consolidated shipment but it hasn’t been warehoused.
- The goods itself arrives damaged.
- The freight charged for the weight and dimension of the goods by the international logistics company are different from the goods I actually received.
- The goods is delayed in transit, I haven’ t received my goods several months passed.
- I can’t contact the customer service staffs of the warehouse of Taobao consolidated shipment.
- The customer service staff of the warehouse of Taobao consolidated shipment has a bad attitude.
As a people who always do online shopping on Taobao. com, have you ever encountered with these problems and wanted to know how to make a complaint to the Taobao consolidated shipment? There are some solutions on Taobao official website about how to solve the problems you encountered. Maybe you’ll still not be satisfied with the results after making your complaint, but there’ s nothing you can do about it.
It’s not easy for you to find the customer service staffs of the warehouse for Taobao consolidated shipment on the website. If you found one, you still have to wait for a long time. For the staff has to confirm with the international logistics companies overseas, which will take at least two days because of the time difference.
And there are millions of orders for the warehouse, it has no enough staffs to provide a timely and thoughtful service for you. What’ s more, your goods is being transported in a big logistics system and all the complaints to the warehouse of Taobao consolidated shipment are dealt with by tracking back to the orders in the system. And they can’t give you an accurate reply until they get a reply from the customer service staff in the next link.
The process and type of the complaint to the Taobao consolidated shipment
If you encountered problems after choosing the services provided by the Taobao consolidated shipment, please make your complaint to the international logistics company online first according to your order. If there is no reply from the logistics company, you can complain to the customer service staff on Taobao. com.
Type one: the warehouse of Taobao consolidated shipment in China didn’t make a delivery after you paid for the freight.
Process: enter your My Taobao. com page → click the Official Consolidated
Shipment in the left navigation bar → enter the page, find the order which you have paid for the freight and then click the Complain button (you can also urge the warehouse to deliver by click this button)